ServiceNow Business Analyst - Performance Analytics
Beyond20, Washington, District of Columbia, United States
We are seeking a skilled Business Analyst with ServiceNow experience to join our team. This role will focus primarily on leveraging ServiceNow's powerful dashboard building capabilities, reporting functions, and Performance Analytics features to drive data-informed decision-making across the organization. The ideal candidate will have a strong background in creating and maintaining ServiceNow dashboards, developing comprehensive reports, and implementing Performance Analytics solutions including indicators and widgets. They will work closely with internal and external stakeholders to understand business requirements and translate them into effective data visualization and reporting solutions that provide actionable insights.
Essential Duties And Responsibilities
Design, develop, and maintain ServiceNow dashboards that deliver meaningful business insights
Create and optimize Performance Analytics indicators and widgets to track key metrics
Develop comprehensive reports using ServiceNow's reporting capabilities
Analyze and visualize data patterns and trends to identify opportunities for process improvement
Work with stakeholders to understand reporting needs and translate them into technical solutions
Leverage ServiceNow table structures to create efficient and effective data models
Configure and maintain ServiceNow SLA definitions and reporting
Develop and maintain Knowledge Management articles related to reporting solutions
Use advanced Microsoft Excel features including pivot tables and charts for data analysis and presentation
Assist with business cases
Perform functional testing and data validation of ServiceNow dashboard visualizations prior to release to client
Elicit, translate, simplify, analyze, manage, organize, and communicate requirements
Develop presentations and project documents
Collaborate with project leadership and client stakeholders to deliver the project on time, with high quality, and in alignment with the customer’s expectations
Interact effectively and professionally with clients, stakeholders, partners, sub-contractors, and vendors
Required Qualifications
U.S. Citizenship is required.
Eligible to obtain and maintain Government Security Clearance.
Bachelor’s Degree or additional years of professional experience.
5+ years of experience as a business or data analyst or working in a related field.
Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members.
Experience with ServiceNow Performance Analytics, including creating indicators and widgets.
Advanced Microsoft Excel skills, particularly with pivot tables and charting.
Excellent problem-solving and collaborative skills.
Strong leadership and team building skills.
Preferred Qualifications
ServiceNow System Administrator (CSA) certification
Experience with Continual Improvement initiatives
Understanding of ITIL best practicesITIL Foundations training or certification
Experience working in the Federal Government
This position offers an excellent opportunity for a data-savvy Business Analyst to make a significant impact by transforming complex data into meaningful insights that drive organizational improvement and decision-making.
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Essential Duties And Responsibilities
Design, develop, and maintain ServiceNow dashboards that deliver meaningful business insights
Create and optimize Performance Analytics indicators and widgets to track key metrics
Develop comprehensive reports using ServiceNow's reporting capabilities
Analyze and visualize data patterns and trends to identify opportunities for process improvement
Work with stakeholders to understand reporting needs and translate them into technical solutions
Leverage ServiceNow table structures to create efficient and effective data models
Configure and maintain ServiceNow SLA definitions and reporting
Develop and maintain Knowledge Management articles related to reporting solutions
Use advanced Microsoft Excel features including pivot tables and charts for data analysis and presentation
Assist with business cases
Perform functional testing and data validation of ServiceNow dashboard visualizations prior to release to client
Elicit, translate, simplify, analyze, manage, organize, and communicate requirements
Develop presentations and project documents
Collaborate with project leadership and client stakeholders to deliver the project on time, with high quality, and in alignment with the customer’s expectations
Interact effectively and professionally with clients, stakeholders, partners, sub-contractors, and vendors
Required Qualifications
U.S. Citizenship is required.
Eligible to obtain and maintain Government Security Clearance.
Bachelor’s Degree or additional years of professional experience.
5+ years of experience as a business or data analyst or working in a related field.
Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members.
Experience with ServiceNow Performance Analytics, including creating indicators and widgets.
Advanced Microsoft Excel skills, particularly with pivot tables and charting.
Excellent problem-solving and collaborative skills.
Strong leadership and team building skills.
Preferred Qualifications
ServiceNow System Administrator (CSA) certification
Experience with Continual Improvement initiatives
Understanding of ITIL best practicesITIL Foundations training or certification
Experience working in the Federal Government
This position offers an excellent opportunity for a data-savvy Business Analyst to make a significant impact by transforming complex data into meaningful insights that drive organizational improvement and decision-making.
#J-18808-Ljbffr