Service Advisor - Global Imports BMW
Momentum BMW, Atlanta, GA, United States
Job Responsibilities
Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labor and parts and establishes a "promised time".
Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed.
Test‑drives the vehicle or refers to the test technician as necessary.
Maintains a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
Maintains a dealership‑prescribed standard for "hours per customer repair order written."
Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes and OSHA right‑to‑know.
Follows all company safety policies and procedures and immediately reports any and all accidents to a manager or supervisor.
Requirements & Qualifications
High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
ASE certification preferred.
Sales experience preferred.
Professional personal appearance.
Excellent oral and written communication skills.
All applicants must be authorized to work in the USA.
All applicants must perform duties and responsibilities in a safe manner.
All applicants must be able to demonstrate ability to pass pre‑employment testing, including background checks, MVR, drug test, credit report, and a valid driver license.
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Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labor and parts and establishes a "promised time".
Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed.
Test‑drives the vehicle or refers to the test technician as necessary.
Maintains a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
Maintains a dealership‑prescribed standard for "hours per customer repair order written."
Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes and OSHA right‑to‑know.
Follows all company safety policies and procedures and immediately reports any and all accidents to a manager or supervisor.
Requirements & Qualifications
High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
ASE certification preferred.
Sales experience preferred.
Professional personal appearance.
Excellent oral and written communication skills.
All applicants must be authorized to work in the USA.
All applicants must perform duties and responsibilities in a safe manner.
All applicants must be able to demonstrate ability to pass pre‑employment testing, including background checks, MVR, drug test, credit report, and a valid driver license.
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