Retail Cosmetics Brand Expert - Lancome, Dallas Galleria - Full Time
Macy's, Dallas, TX, United States
Job Overview
As a Beauty Brand Expert at Macy’s, you are the go‑to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast – creating personalized routines, demonstrating new trends, and helping customers look and feel their best. In this role, you’ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You’ll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you’ll analyze sales data, identify opportunities, and deliver results in a fast‑paced, goal‑driven environment.
Who You Are and What You Will Do
Deliver exceptional customer service through personalized consultations and expert product knowledge
Build lasting relationships with clients and drive client development through outreach and follow‑up
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
Plan and execute in‑store and vendor‑led events to drive traffic and engagement
Maintain brand standards through proper merchandising, hygiene, and stock replenishment
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
Resolve customer concerns in a professional and customer‑first manner
Stay informed on new launches, best‑sellers, and beauty trends to support team education
Manage multiple priorities in a fast‑paced environment with strong attention to detail
Demonstrate sound judgment and a passion for the beauty industry
Acquire new customers by opening credit accounts and sharing loyalty benefits
Prefer 3–5 years of relevant retail, beauty, or leadership experience
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to
understand and communicate effectively with customers, co‑workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Essential Physical Requirements You Will Perform
Talking, lifting, constant moving, standing, and reaching with arms and hands
Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, including handheld equipment, cash register, and the ability to process register transactions
What We Can Offer You We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and make a difference through volunteer opportunities.
Additional Benefits We Offer
Merchandise discounts
Performance‑based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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Who You Are and What You Will Do
Deliver exceptional customer service through personalized consultations and expert product knowledge
Build lasting relationships with clients and drive client development through outreach and follow‑up
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
Plan and execute in‑store and vendor‑led events to drive traffic and engagement
Maintain brand standards through proper merchandising, hygiene, and stock replenishment
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
Resolve customer concerns in a professional and customer‑first manner
Stay informed on new launches, best‑sellers, and beauty trends to support team education
Manage multiple priorities in a fast‑paced environment with strong attention to detail
Demonstrate sound judgment and a passion for the beauty industry
Acquire new customers by opening credit accounts and sharing loyalty benefits
Prefer 3–5 years of relevant retail, beauty, or leadership experience
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to
understand and communicate effectively with customers, co‑workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Essential Physical Requirements You Will Perform
Talking, lifting, constant moving, standing, and reaching with arms and hands
Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, including handheld equipment, cash register, and the ability to process register transactions
What We Can Offer You We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and make a difference through volunteer opportunities.
Additional Benefits We Offer
Merchandise discounts
Performance‑based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
#J-18808-Ljbffr