Senior Associate, Brand Agency Relations
Capital One, Chicago, IL, United States
Senior Associate, Brand Agency Relations
This is an exciting opportunity for a talented marketing professional to join the Capital One Brand Agency Relations team as a Senior Associate, responsible for sourcing and managing top creative agencies used by the Brand department and supported Lines of Business (LOBs), particularly legacy Discover LOBs. The ideal candidate will have a strong understanding of how to develop and maintain great partnerships while managing performance, and a passion for building industry connections to uncover tools and insights for the benefit of Associates in the Brand department and LOBs.
You want to be an EVIDENCE-BASED MARKETER.
What you’ll do
Serve as relationship manager for teams across Brand Creative & Identity (BC&I) who support enterprise marketing needs (including legacy Discover LOBs)
Build and grow relationships with internal teams and agency partners
Provide agency sourcing solutions for new marketing intent and facilitate contracts in partnership with Enterprise Supplier Management (ESM) teams
Provide robust data analysis and reporting services in the areas of spend, utilization and overall return on investment with our managed agencies
Collect and analyze performance feedback for managed agencies via quantitative and qualitative surveys and joint stakeholder discussions to frame up opportunities for development, facilitate corrective actions, resolve issues and conduct follow-up activities
Strategically own and optimize agencies' utilization of cutting-edge tools and platforms to establish best-in-class collaboration models, driving efficiency and innovation across internal Brand teams
Partner with agencies and beacon brands to gather insights that drive business value to Capital One and advance Brand’s agendas
Provide communication and reporting for accountable executives, Brand senior leadership, and key agency stakeholders
Support creative requests from our Brand Pro Bono & Brand Immersion teams by partnering with existing agencies
Develop solid understanding of the financial services competitive category, stay current with marketing trends and identify opportunity areas
Who you are
Your curiosity is endless. There’s always something else to learn.
You’re flexible and not afraid of change—in fact you welcome the challenge.
You share your point of view, but seek out what might be missing and listen.
You have big ideas and know the best ones are driven by proof, persistence and patience.
You’re a storyteller. You simplify the complex and compel your audience to act.
You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you.
You care—about the work, your team and the customers you serve.
Basic Qualifications
Bachelor’s Degree or Military Experience
At least two (2) years of experience in relationship management
Preferred Qualifications
Bachelor’s Degree in Marketing, Advertising, Creative, or Communications
At least three (3) years of experience in relationship management at an agency or major brand
Passion for marketing, creativity and brand building, and the growing creative agency landscape
Strong verbal and written communication skills with a focus on active listening and negotiation
Strong analytical and reporting skills with a focus on distilling key insights and opportunities
Strong organizational and project management skills with a proven ability to manage multiple priorities and deadlines
Demonstrated self-starter with a proactive, results‑oriented approach to driving initiatives from concept to completion
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.
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This is an exciting opportunity for a talented marketing professional to join the Capital One Brand Agency Relations team as a Senior Associate, responsible for sourcing and managing top creative agencies used by the Brand department and supported Lines of Business (LOBs), particularly legacy Discover LOBs. The ideal candidate will have a strong understanding of how to develop and maintain great partnerships while managing performance, and a passion for building industry connections to uncover tools and insights for the benefit of Associates in the Brand department and LOBs.
You want to be an EVIDENCE-BASED MARKETER.
What you’ll do
Serve as relationship manager for teams across Brand Creative & Identity (BC&I) who support enterprise marketing needs (including legacy Discover LOBs)
Build and grow relationships with internal teams and agency partners
Provide agency sourcing solutions for new marketing intent and facilitate contracts in partnership with Enterprise Supplier Management (ESM) teams
Provide robust data analysis and reporting services in the areas of spend, utilization and overall return on investment with our managed agencies
Collect and analyze performance feedback for managed agencies via quantitative and qualitative surveys and joint stakeholder discussions to frame up opportunities for development, facilitate corrective actions, resolve issues and conduct follow-up activities
Strategically own and optimize agencies' utilization of cutting-edge tools and platforms to establish best-in-class collaboration models, driving efficiency and innovation across internal Brand teams
Partner with agencies and beacon brands to gather insights that drive business value to Capital One and advance Brand’s agendas
Provide communication and reporting for accountable executives, Brand senior leadership, and key agency stakeholders
Support creative requests from our Brand Pro Bono & Brand Immersion teams by partnering with existing agencies
Develop solid understanding of the financial services competitive category, stay current with marketing trends and identify opportunity areas
Who you are
Your curiosity is endless. There’s always something else to learn.
You’re flexible and not afraid of change—in fact you welcome the challenge.
You share your point of view, but seek out what might be missing and listen.
You have big ideas and know the best ones are driven by proof, persistence and patience.
You’re a storyteller. You simplify the complex and compel your audience to act.
You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you.
You care—about the work, your team and the customers you serve.
Basic Qualifications
Bachelor’s Degree or Military Experience
At least two (2) years of experience in relationship management
Preferred Qualifications
Bachelor’s Degree in Marketing, Advertising, Creative, or Communications
At least three (3) years of experience in relationship management at an agency or major brand
Passion for marketing, creativity and brand building, and the growing creative agency landscape
Strong verbal and written communication skills with a focus on active listening and negotiation
Strong analytical and reporting skills with a focus on distilling key insights and opportunities
Strong organizational and project management skills with a proven ability to manage multiple priorities and deadlines
Demonstrated self-starter with a proactive, results‑oriented approach to driving initiatives from concept to completion
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.
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