Retail & Branded Merchandise Specialist
Detroit Symphony Orchestra, Detroit, MI, United States
Retail & Branded Merchandise Specialist Job Description
Department:
Administration (Patron Experience)
FLSA Status:
Non-Exempt
Salary Grade:
2.1
Salary Range/Wages:
$16.00 per hour
Work Location:
Onsite
FT/PT:
Part-Time
Last Revision Date:
04.03.26
The Organization The Detroit Symphony Orchestra (DSO) is known internationally for trailblazing performances, collaborations with the world’s foremost musical artists, and a deep commitment to serving our community. Making its home in Orchestra Hall at the Max M. and Marjorie S. Fisher Music Center, the DSO actively pursues its vision to be an inclusive and culturally relevant community where all people can experience their world through music. The DSO is a complex organization that operates 365 days per year in historic Orchestra Hall, functioning as a performing arts institution, an educational facility, and a community center. It is governed by an independent Board of Directors and employs both union and non-union employees as musicians, stage crew, and administrative staff. Creating a unified culture throughout the institution is an organizational imperative, guided by our values of excellence, diversity, resilience, collaboration, and innovation. The DSO is also deeply invested in the city of Detroit; through our Detroit Strategy initiative, we are expanding the DSO’s participation in the growth and well‑being of the city.
Position Summary The Retail & Branded Merchandise Specialist is a customer‑service forward position servicing patrons who come into the DSO Apparel store to buy merchandise. This role requires knowledge of the DSO brand and familiarity with the items we carry.
Specific Duties and Responsibilities
Greeting patrons with a smile
Welcoming them to look around
Cash and credit handling
Stocking merchandise and keeping the store tidy
Knowledge of our apparel and branded items
Opening and closing duties before and after concerts, and other times as assigned
Required Qualifications
POS (Point of Sale) experience
Retail experience
Organizational and display experience
Exceptional customer service skills
Successful experience working in and contributing to a collaborative, team environment
Ability to act independently, take initiative, and meet changing priorities
Additional Information
This is an hourly, non-union position.
Successful candidates must be available to work a varying schedule, including nights and weekends, to meet the needs of the DSO’s performance schedule.
All positions at the DSO require the successful completion of a background check prior to beginning employment. A criminal record does not automatically disqualify candidates.
Physical Requirements Standing, walking, prolonged sitting, lifting/carrying up to 10 lbs., 10–25 lbs., 26–50 lbs., more than 50 lbs., pushing/pulling, climbing, stooping/kneeling/crouching/crawling, reaching, manual dexterity, driving a motorized vehicle, repetitive motions.
Position Reports to Senior Director of Events & Patron Experience
Direct Reports: N/A
Accommodation Instructions If accommodation is needed to ensure your successful participation in the application or interview process, please reach out to hr@dso.org for assistance.
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Administration (Patron Experience)
FLSA Status:
Non-Exempt
Salary Grade:
2.1
Salary Range/Wages:
$16.00 per hour
Work Location:
Onsite
FT/PT:
Part-Time
Last Revision Date:
04.03.26
The Organization The Detroit Symphony Orchestra (DSO) is known internationally for trailblazing performances, collaborations with the world’s foremost musical artists, and a deep commitment to serving our community. Making its home in Orchestra Hall at the Max M. and Marjorie S. Fisher Music Center, the DSO actively pursues its vision to be an inclusive and culturally relevant community where all people can experience their world through music. The DSO is a complex organization that operates 365 days per year in historic Orchestra Hall, functioning as a performing arts institution, an educational facility, and a community center. It is governed by an independent Board of Directors and employs both union and non-union employees as musicians, stage crew, and administrative staff. Creating a unified culture throughout the institution is an organizational imperative, guided by our values of excellence, diversity, resilience, collaboration, and innovation. The DSO is also deeply invested in the city of Detroit; through our Detroit Strategy initiative, we are expanding the DSO’s participation in the growth and well‑being of the city.
Position Summary The Retail & Branded Merchandise Specialist is a customer‑service forward position servicing patrons who come into the DSO Apparel store to buy merchandise. This role requires knowledge of the DSO brand and familiarity with the items we carry.
Specific Duties and Responsibilities
Greeting patrons with a smile
Welcoming them to look around
Cash and credit handling
Stocking merchandise and keeping the store tidy
Knowledge of our apparel and branded items
Opening and closing duties before and after concerts, and other times as assigned
Required Qualifications
POS (Point of Sale) experience
Retail experience
Organizational and display experience
Exceptional customer service skills
Successful experience working in and contributing to a collaborative, team environment
Ability to act independently, take initiative, and meet changing priorities
Additional Information
This is an hourly, non-union position.
Successful candidates must be available to work a varying schedule, including nights and weekends, to meet the needs of the DSO’s performance schedule.
All positions at the DSO require the successful completion of a background check prior to beginning employment. A criminal record does not automatically disqualify candidates.
Physical Requirements Standing, walking, prolonged sitting, lifting/carrying up to 10 lbs., 10–25 lbs., 26–50 lbs., more than 50 lbs., pushing/pulling, climbing, stooping/kneeling/crouching/crawling, reaching, manual dexterity, driving a motorized vehicle, repetitive motions.
Position Reports to Senior Director of Events & Patron Experience
Direct Reports: N/A
Accommodation Instructions If accommodation is needed to ensure your successful participation in the application or interview process, please reach out to hr@dso.org for assistance.
#J-18808-Ljbffr