SOCPF COMMUNICATIONS SPECIALIST
State of New Hampshire, Manchester, NH, United States
SOCPF Communications Specialist
Position #TMPPT5657 – (Police Communications Specialist II)
Location: State Office Complex Police Force, 36 Clinton Street, Concord, NH 03301
Hourly pay: $22.50 – $30.02 (Trainee Status pay: $21.63)
Summary Receive and transmit messages for the NH State Hospital Campus via two‑way radio, telephone, and other telecommunications equipment nationwide to enforcement and emergency field personnel; receive emergency reports as first‑line contact personnel, and direct calls appropriately.
Minimum Qualifications Equivalent combination of 4 years of education and experience after high school in paramedicine, firefighting, emergency medical services, dispatch, law enforcement, public safety, customer service, or a related field involving high‑volume public interaction.
Other Requirements
Background investigation including fingerprint‑based criminal records check and motor vehicle record check.
Normal hearing and qualification in a controlled substance screening test.
Preferred Qualifications Proven experience in service‑oriented roles demanding rapid response, exceptional precision, and strong multitasking abilities within high‑pressure, stressful environments.
After‑Hire Requirements Must obtain certification as a State Police On‑Line Telecommunications Systems Operator within six (6) months of hire.
Responsibilities
Receive and disseminate information via the Astro Radio system, multi‑line telephone, the State Police Computer Assisted Dispatch (CAD), federal law‑enforcement agencies, state and local police units, E911, mult frequency radio transmitters/receivers, and nationwide telecommunications systems including SPOTS/NLETS, NAWAS, and EAS.
Communicate and coordinate the assignment of law‑enforcement personnel to proper locations during police emergencies and routine calls, and coordinate other emergency personnel and equipment as necessary.
Enter, review, modify, locate, and remove entries in the NCIC, utilizing and researching a 1600‑page set of federal guidelines for entering missing persons, wanted persons, and stolen property.
Operate video and audio perimeter surveillance systems to screen access to secured facilities.
Operate the hospital switchboard as needed; refer emergency calls to designated state personnel, including New Hampshire Hospital and Division of Public Health, and other departments and outside agencies.
Receive panic and emergency alarms regarding medical emergencies, disturbances, or assaultive behavior from hospital personnel and all state agencies housed on campus that require dispatch of campus police and/or backup support from local or state public‑safety agencies.
Receive all valuables and money for patients/residents and hold until the cashier’s office opens; receive all contraband confiscated from patients/residents until return or destruction according to law.
Take notes and fill out report forms, documenting towed vehicles, emergency responses, traffic records, motor‑vehicle accident and arrest records, and provide office support in routine typing, filing, and communications with doctors, lawyers, administration, maintenance personnel, staff, visitors, and patients/residents.
Maintain a key‑control log for all keys issued.
Document all calls received and end results in a daily case‑control log program; organize, enter, and monitor the daily log using CAD, word‑processing equipment, and computer terminals.
Assist in training new employees in all aspects of duties and responsibilities of a communications specialist.
Receive information for alarms from outside monitoring companies regarding alarms and building issues (e.g., fire alarm activation, equipment failure, burglar alarm activation), contact the on‑duty or on‑call General Services Officer for response, and prepare a monthly activity report for submission to the Administrator or Supervisor of General Services and the Department of Administrative Services.
Contact For further information please contact Lieutenant Roy Pywell at
Roy.B.Pywell@dos.nh.gov
or 603‑271‑5340.
Equal Opportunity Employer EOE. TDD Access: Relay NH 1‑800‑735‑2964
#J-18808-Ljbffr
Location: State Office Complex Police Force, 36 Clinton Street, Concord, NH 03301
Hourly pay: $22.50 – $30.02 (Trainee Status pay: $21.63)
Summary Receive and transmit messages for the NH State Hospital Campus via two‑way radio, telephone, and other telecommunications equipment nationwide to enforcement and emergency field personnel; receive emergency reports as first‑line contact personnel, and direct calls appropriately.
Minimum Qualifications Equivalent combination of 4 years of education and experience after high school in paramedicine, firefighting, emergency medical services, dispatch, law enforcement, public safety, customer service, or a related field involving high‑volume public interaction.
Other Requirements
Background investigation including fingerprint‑based criminal records check and motor vehicle record check.
Normal hearing and qualification in a controlled substance screening test.
Preferred Qualifications Proven experience in service‑oriented roles demanding rapid response, exceptional precision, and strong multitasking abilities within high‑pressure, stressful environments.
After‑Hire Requirements Must obtain certification as a State Police On‑Line Telecommunications Systems Operator within six (6) months of hire.
Responsibilities
Receive and disseminate information via the Astro Radio system, multi‑line telephone, the State Police Computer Assisted Dispatch (CAD), federal law‑enforcement agencies, state and local police units, E911, mult frequency radio transmitters/receivers, and nationwide telecommunications systems including SPOTS/NLETS, NAWAS, and EAS.
Communicate and coordinate the assignment of law‑enforcement personnel to proper locations during police emergencies and routine calls, and coordinate other emergency personnel and equipment as necessary.
Enter, review, modify, locate, and remove entries in the NCIC, utilizing and researching a 1600‑page set of federal guidelines for entering missing persons, wanted persons, and stolen property.
Operate video and audio perimeter surveillance systems to screen access to secured facilities.
Operate the hospital switchboard as needed; refer emergency calls to designated state personnel, including New Hampshire Hospital and Division of Public Health, and other departments and outside agencies.
Receive panic and emergency alarms regarding medical emergencies, disturbances, or assaultive behavior from hospital personnel and all state agencies housed on campus that require dispatch of campus police and/or backup support from local or state public‑safety agencies.
Receive all valuables and money for patients/residents and hold until the cashier’s office opens; receive all contraband confiscated from patients/residents until return or destruction according to law.
Take notes and fill out report forms, documenting towed vehicles, emergency responses, traffic records, motor‑vehicle accident and arrest records, and provide office support in routine typing, filing, and communications with doctors, lawyers, administration, maintenance personnel, staff, visitors, and patients/residents.
Maintain a key‑control log for all keys issued.
Document all calls received and end results in a daily case‑control log program; organize, enter, and monitor the daily log using CAD, word‑processing equipment, and computer terminals.
Assist in training new employees in all aspects of duties and responsibilities of a communications specialist.
Receive information for alarms from outside monitoring companies regarding alarms and building issues (e.g., fire alarm activation, equipment failure, burglar alarm activation), contact the on‑duty or on‑call General Services Officer for response, and prepare a monthly activity report for submission to the Administrator or Supervisor of General Services and the Department of Administrative Services.
Contact For further information please contact Lieutenant Roy Pywell at
Roy.B.Pywell@dos.nh.gov
or 603‑271‑5340.
Equal Opportunity Employer EOE. TDD Access: Relay NH 1‑800‑735‑2964
#J-18808-Ljbffr