Marketing Lead Development Representative, NAMER, Marketing Response Center
Amazon Web Services (AWS), New York, NY, United States
Description
Do you have a desire to make a major contribution to the rapid growth of Cloud Computing and AI? Do you want to build your skills in marketing and sales for long-term career growth? If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team. We are looking for ambitious individuals to join the Global MRC team to engage with new and prospective AWS customers.
MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the demand progression process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
Key Job Responsibilities
Build an AWS leads database by interacting with customers by phone, email and/or live chat
Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest.
Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
Through nurture efforts, create higher value leads resulting in higher conversion rates.
Actively leverage AI to catalyze your productivity and globalize any breakthrough solutions through structured scaling programs.
Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences.
Basic Qualifications
4+ years of professional non-internship marketing experience
Experience managing or working within cross-functional marketing and creative teams
Experience working in a fast-paced and highly cross-functional organization
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience understanding needs of business and end customers and translating them into right solutions
Preferred Qualifications
Cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate
In-depth knowledge and understanding of existing and developing technologies related to Cloud Computing and AI
Proven ability to manage multiple priorities simultaneously in a fast-paced, high-growth startup environment where customer needs and business priorities evolve rapidly.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the demand progression process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
Key Job Responsibilities
Build an AWS leads database by interacting with customers by phone, email and/or live chat
Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest.
Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
Through nurture efforts, create higher value leads resulting in higher conversion rates.
Actively leverage AI to catalyze your productivity and globalize any breakthrough solutions through structured scaling programs.
Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences.
Basic Qualifications
4+ years of professional non-internship marketing experience
Experience managing or working within cross-functional marketing and creative teams
Experience working in a fast-paced and highly cross-functional organization
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience understanding needs of business and end customers and translating them into right solutions
Preferred Qualifications
Cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate
In-depth knowledge and understanding of existing and developing technologies related to Cloud Computing and AI
Proven ability to manage multiple priorities simultaneously in a fast-paced, high-growth startup environment where customer needs and business priorities evolve rapidly.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr