Personal Banker
First Farmers Bank & Trust Company, Kokomo, IN, United States
Personal Banker
Kokomo
$18‑$20/hr depending on experience
About First Farmers Bank & Trust
First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.
Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.
With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.
At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.
Position Summary The Personal Banker is cross trained in all aspects of retail banking in order to provide the best customer experience in every interaction. This position is responsible for understanding all aspects of a client’s banking needs. They are responsible for understanding branch operations as well as deepening customer relationships by offering value-added products and services as applicable. This position will process client transactions, open new accounts, and take/close loan applications.
Requirements Key Responsibilities
Process customer transactions, such as cashing checks, handling deposits, withdrawals, and cashier’s checks, cash advances, property taxes, and wire transfers
Balance cash within teller drawer daily
Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department
Process/Order checks and all related products for customers
Expand and retain bank customer relationships while growing new relationships from prospective customers
Educate new existing customers about features and benefits of bank products and services
Proactively refer customers to appropriate personnel
Conduct financial consultations with customers and take applications for all consumer loans including home equity line of credit applications
Open all consumer and commercial deposit accounts while looking for opportunities to cross-solve potential financial needs
Follow-up with all new accounts utilizing the 2-2-2 process
Assist in verifying currency shipments, drop-off and night drop deposits, balancing the cash machines, and branch vault
Engage in personal development activities such as online learning and internal/external training to assist in career growth
The position responsibilities outlined above are not meant to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary
The company reserves the right to modify duties and responsibilities over time as needed.
Minimum Qualifications
This position requires a high school diploma
Preferred Qualification
Prior banking or customer service experience
Prior experience in cash handling
Skills
Strong cash handling abilities, knowledge of appropriate government regulations, comprehensive knowledge of bank products, and operations
Must have excellent communication and listening skills, a strong commitment to providing quality service, and attention to detail
Requires dedication to customer service, by responding in a professional manner to customer questions and problems
Must have the ability to maintain confidentiality in daily operations and interactions with customers and work effectively in a team setting
Work Environment
Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
Daily extended use of banking software, secure digital platforms, and standard office equipment
Repetitive hand and arm movements
Ability to sit or stand for extended periods of time
Ability to lift up to 55 pounds as needed
Moderate business traveling
Health & Wellness
Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
Vision Coverage
Dental Coverage
Prescription Plan
Wellness Incentive – earn up to $25 per pay period toward premium reduction
Financial Security
Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
Short & Long-Term Disability Insurance – 100% employer-paid
401(k) Plan
Profit Sharing Stock Option
Health Savings Account (HSA) contributions for HDHP participants
Paid Time Off
Vacation time
Sick Time
Personal Day
11 Paid Holidays
Paid Bereavement
Additional Benefits
Paid time to volunteer (when representing FFBT and supervisor approved)
Voluntary Donated PTO Program
Employee Assistance Program
Travel Assistance Program
Educational Assistance Program
Corporate Discounts
Employee Referral Program
Stock Purchase Loan Option
Retirement Plan Counseling
Wellness Program
Gym Reimbursement
Employee Quarterly Recognition Program
AFLAC supplemental benefits
Cincinnati Life supplemental coverage
Family Medical Leave
Paid Bereavement Leave
Maternity Leave Policy
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Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.
With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.
At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.
Position Summary The Personal Banker is cross trained in all aspects of retail banking in order to provide the best customer experience in every interaction. This position is responsible for understanding all aspects of a client’s banking needs. They are responsible for understanding branch operations as well as deepening customer relationships by offering value-added products and services as applicable. This position will process client transactions, open new accounts, and take/close loan applications.
Requirements Key Responsibilities
Process customer transactions, such as cashing checks, handling deposits, withdrawals, and cashier’s checks, cash advances, property taxes, and wire transfers
Balance cash within teller drawer daily
Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department
Process/Order checks and all related products for customers
Expand and retain bank customer relationships while growing new relationships from prospective customers
Educate new existing customers about features and benefits of bank products and services
Proactively refer customers to appropriate personnel
Conduct financial consultations with customers and take applications for all consumer loans including home equity line of credit applications
Open all consumer and commercial deposit accounts while looking for opportunities to cross-solve potential financial needs
Follow-up with all new accounts utilizing the 2-2-2 process
Assist in verifying currency shipments, drop-off and night drop deposits, balancing the cash machines, and branch vault
Engage in personal development activities such as online learning and internal/external training to assist in career growth
The position responsibilities outlined above are not meant to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary
The company reserves the right to modify duties and responsibilities over time as needed.
Minimum Qualifications
This position requires a high school diploma
Preferred Qualification
Prior banking or customer service experience
Prior experience in cash handling
Skills
Strong cash handling abilities, knowledge of appropriate government regulations, comprehensive knowledge of bank products, and operations
Must have excellent communication and listening skills, a strong commitment to providing quality service, and attention to detail
Requires dedication to customer service, by responding in a professional manner to customer questions and problems
Must have the ability to maintain confidentiality in daily operations and interactions with customers and work effectively in a team setting
Work Environment
Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
Daily extended use of banking software, secure digital platforms, and standard office equipment
Repetitive hand and arm movements
Ability to sit or stand for extended periods of time
Ability to lift up to 55 pounds as needed
Moderate business traveling
Health & Wellness
Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
Vision Coverage
Dental Coverage
Prescription Plan
Wellness Incentive – earn up to $25 per pay period toward premium reduction
Financial Security
Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
Short & Long-Term Disability Insurance – 100% employer-paid
401(k) Plan
Profit Sharing Stock Option
Health Savings Account (HSA) contributions for HDHP participants
Paid Time Off
Vacation time
Sick Time
Personal Day
11 Paid Holidays
Paid Bereavement
Additional Benefits
Paid time to volunteer (when representing FFBT and supervisor approved)
Voluntary Donated PTO Program
Employee Assistance Program
Travel Assistance Program
Educational Assistance Program
Corporate Discounts
Employee Referral Program
Stock Purchase Loan Option
Retirement Plan Counseling
Wellness Program
Gym Reimbursement
Employee Quarterly Recognition Program
AFLAC supplemental benefits
Cincinnati Life supplemental coverage
Family Medical Leave
Paid Bereavement Leave
Maternity Leave Policy
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