Floating Leasing Specialist - Gateway
HNN Communities, Everett, WA, United States
Full-Time Leasing Professional – Snohomish County, WA
Are you looking for a rewarding career in Property Management? HNN Communities is seeking a
Full-Time Leasing Professional
to join our dynamic team in Snohomish County, WA!
Pay Details:
$22.00 - $24.00 per hour
Schedule:
Tuesday - Saturday, 9:00 AM to 6:00 PM
Benefits Offered:
Over 90% company paid medical benefits for employee coverage.
100% company paid dental and vision benefits for employee coverage.
Healthcare and dependent care flexible spending accounts.
Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
Best-in-class voluntary insurance benefits.
Pre‑tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Eligibility for a 30% housing discount consideration.
Employee assistance program (EAP) with 24/7 counseling services.
Company-sponsored industry training and certifications.
3 weeks of paid time off each year.
Up to 12 paid holidays each year.
About the Position The Floating Leasing Specialist role requires flexibility to work across multiple communities in a floating capacity to support the leasing and operational performance of the company. This position is responsible for executing the assigned community’s leasing and renewal strategies to achieve revenue, occupancy and resident retention goals through activities related to leasing new residents, securing renewals and ensuring resident satisfaction.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow‑up communication.
Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move‑in process.
Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move‑in.
Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
Inspect apartment homes prior to resident move‑in, ensuring apartments are in move‑in ready condition.
Maintain Yardi and associated resident management software, updating rent charges, occupants, lease dates and other data in a timely manner.
Accurately record all traffic information daily.
Properly maintain all resident files according to the company’s policy, including daily cloud filing.
Develop a thorough understanding of multiple community operations, budgetary guidelines, and expectations.
Assist with the compliance requirements of the tax credit program as it relates to the community including new move‑ins and re‑certifications.
Participate in the success of all resident events, community programming and local
on‑profit programs.
Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal and pricing.
Follow the community’s established policies related to concessions, specials, and all other marketing programs.
Ensure that the community and made‑ready units meet the company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini‑models, and cleaning units as needed.
Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned.
Respond to resident questions, concerns and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
Maintain a satisfactory closing ratio and shop program score as it relates to the company’s goals and expectations.
Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete cleaning efforts including sweeping, vacuuming and sanitizing as needed.
Provide excellent customer service to all residents, prospects and guests.
Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
Work collaboratively and respectfully with peers, other team members and departments.
Attend training classes as scheduled and assigned.
Additional duties as assigned by supervisor.
Knowledge, Skills and Abilities
Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; meets commitments.
Follows instructions, responds to management direction; communicates effectively; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications
Minimum 1 year of sales, customer service or hospitality experience. Previous multifamily leasing experience preferred.
Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
Proficient using MS Office Suite (Word, Excel, PowerPoint and Outlook).
Excellent written and verbal communication skills.
High school education or equivalent required.
Must be able to speak, read and write English in a manner sufficient to carry out duties.
Successful completion of background check and drug screen required.
Must be legally qualified to work in the U.S. meeting I‑9 guidelines.
DevCo Residential Group an Equal Opportunity Employer
#J-18808-Ljbffr
Full-Time Leasing Professional
to join our dynamic team in Snohomish County, WA!
Pay Details:
$22.00 - $24.00 per hour
Schedule:
Tuesday - Saturday, 9:00 AM to 6:00 PM
Benefits Offered:
Over 90% company paid medical benefits for employee coverage.
100% company paid dental and vision benefits for employee coverage.
Healthcare and dependent care flexible spending accounts.
Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
Best-in-class voluntary insurance benefits.
Pre‑tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Eligibility for a 30% housing discount consideration.
Employee assistance program (EAP) with 24/7 counseling services.
Company-sponsored industry training and certifications.
3 weeks of paid time off each year.
Up to 12 paid holidays each year.
About the Position The Floating Leasing Specialist role requires flexibility to work across multiple communities in a floating capacity to support the leasing and operational performance of the company. This position is responsible for executing the assigned community’s leasing and renewal strategies to achieve revenue, occupancy and resident retention goals through activities related to leasing new residents, securing renewals and ensuring resident satisfaction.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow‑up communication.
Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move‑in process.
Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move‑in.
Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
Inspect apartment homes prior to resident move‑in, ensuring apartments are in move‑in ready condition.
Maintain Yardi and associated resident management software, updating rent charges, occupants, lease dates and other data in a timely manner.
Accurately record all traffic information daily.
Properly maintain all resident files according to the company’s policy, including daily cloud filing.
Develop a thorough understanding of multiple community operations, budgetary guidelines, and expectations.
Assist with the compliance requirements of the tax credit program as it relates to the community including new move‑ins and re‑certifications.
Participate in the success of all resident events, community programming and local
on‑profit programs.
Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal and pricing.
Follow the community’s established policies related to concessions, specials, and all other marketing programs.
Ensure that the community and made‑ready units meet the company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini‑models, and cleaning units as needed.
Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned.
Respond to resident questions, concerns and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
Maintain a satisfactory closing ratio and shop program score as it relates to the company’s goals and expectations.
Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete cleaning efforts including sweeping, vacuuming and sanitizing as needed.
Provide excellent customer service to all residents, prospects and guests.
Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
Work collaboratively and respectfully with peers, other team members and departments.
Attend training classes as scheduled and assigned.
Additional duties as assigned by supervisor.
Knowledge, Skills and Abilities
Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; meets commitments.
Follows instructions, responds to management direction; communicates effectively; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications
Minimum 1 year of sales, customer service or hospitality experience. Previous multifamily leasing experience preferred.
Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
Proficient using MS Office Suite (Word, Excel, PowerPoint and Outlook).
Excellent written and verbal communication skills.
High school education or equivalent required.
Must be able to speak, read and write English in a manner sufficient to carry out duties.
Successful completion of background check and drug screen required.
Must be legally qualified to work in the U.S. meeting I‑9 guidelines.
DevCo Residential Group an Equal Opportunity Employer
#J-18808-Ljbffr