Manager, Sales Force Effectiveness, Cx
Galderma, Boston, MA, United States
Position Summary
The Manager, Sales Force Effectiveness (SFE) aligns sales operations initiatives with corporate growth objectives and compliance standards. They will drive the adoption and continuous improvement of sales technologies, champion change management, and foster a culture of data-driven decision-making to accelerate performance and remove obstacles. In addition to building strong relationships and maintaining routine communication with field teams, the Manager will collaborate closely with other Commercial Excellence functions to deliver integrated solutions that enhance productivity and revenue impact. They will implement strategic sales planning and resource allocation, while ensuring adherence to regulatory requirements and internal policies. Through innovation, cross-functional influence, and a commitment to operational scalability, this role will shape the future of Galderma's commercial effectiveness. Location
Ft. Worth, TX or Boston, MA or Miami, FL or Carlsbad, CA Responsibilities
Partner with sales leadership to proactively implement operational improvements, enhancements, and system customizations that meet business needs. Facilitate strategic sales planning processes and business reviews across all key stakeholder groups. Develop and maintain sales force automation systems which direct the operation of call reporting, sales reporting, and database warehousing to ensure accurate and timely information. Collaborate with key stakeholders to identify KPIs and develop automated, timely reporting for analysis and review. Conduct ad-hoc and routine data analyses in measurement of KPIs and consistently report in business reviews. Identify opportunities through analysis to improve territory efficiency and maximize sales. Optimize sales process and planning - including targeting, alignments, and segmentation. Consistently evaluate and refine processes as needed. Drive continuous improvement and adoption of CRM platforms, digital tools, and analytics capabilities to enhance field productivity. Establish structured communication channels with field teams to gather feedback, share best practices, and ensure alignment on priorities. Collaborate with other functions in the Commercial Excellence organization - including Insights, Analytics, Training, I&C, Data Management. Education, Skills & Abilities
Bachelor's degree required; advanced degree preferred 2+ years experience in sales operations within the pharmaceutical, biotechnology, or medical device industries. In-depth knowledge of industry sales and marketing strategies. Strong proficiency in data visualization, modeling tools, and CRM/BI platforms - including Power BI and Veeva. Demonstrated high resilience and agility as well as a keen analytical mindset, curiosity, and ability to proactively anticipate points of confusion. Proven experience communicating complex analyses in a simple and clear manner. Superb verbal and written communications skills. Compensation & Benefits
The base salary range for this role is determined based on several factors, including job accountabilities, skill sets, experience and training, certifications, work location, market rates, and other business needs. A reasonable estimate of the hiring range for this role is $120,000-$160,000. In addition to base salary, we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, paid time off, hybrid work schedules, and more. What We Offer
You will be working for an organization that embraces diversity and inclusion and believes we will deliver better outcomes by reflecting the perspectives of our diverse customer base. Employment Information
Employer's Rights: This job description does not list all the duties of the job. You may be asked to perform other duties. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
#J-18808-Ljbffr
The Manager, Sales Force Effectiveness (SFE) aligns sales operations initiatives with corporate growth objectives and compliance standards. They will drive the adoption and continuous improvement of sales technologies, champion change management, and foster a culture of data-driven decision-making to accelerate performance and remove obstacles. In addition to building strong relationships and maintaining routine communication with field teams, the Manager will collaborate closely with other Commercial Excellence functions to deliver integrated solutions that enhance productivity and revenue impact. They will implement strategic sales planning and resource allocation, while ensuring adherence to regulatory requirements and internal policies. Through innovation, cross-functional influence, and a commitment to operational scalability, this role will shape the future of Galderma's commercial effectiveness. Location
Ft. Worth, TX or Boston, MA or Miami, FL or Carlsbad, CA Responsibilities
Partner with sales leadership to proactively implement operational improvements, enhancements, and system customizations that meet business needs. Facilitate strategic sales planning processes and business reviews across all key stakeholder groups. Develop and maintain sales force automation systems which direct the operation of call reporting, sales reporting, and database warehousing to ensure accurate and timely information. Collaborate with key stakeholders to identify KPIs and develop automated, timely reporting for analysis and review. Conduct ad-hoc and routine data analyses in measurement of KPIs and consistently report in business reviews. Identify opportunities through analysis to improve territory efficiency and maximize sales. Optimize sales process and planning - including targeting, alignments, and segmentation. Consistently evaluate and refine processes as needed. Drive continuous improvement and adoption of CRM platforms, digital tools, and analytics capabilities to enhance field productivity. Establish structured communication channels with field teams to gather feedback, share best practices, and ensure alignment on priorities. Collaborate with other functions in the Commercial Excellence organization - including Insights, Analytics, Training, I&C, Data Management. Education, Skills & Abilities
Bachelor's degree required; advanced degree preferred 2+ years experience in sales operations within the pharmaceutical, biotechnology, or medical device industries. In-depth knowledge of industry sales and marketing strategies. Strong proficiency in data visualization, modeling tools, and CRM/BI platforms - including Power BI and Veeva. Demonstrated high resilience and agility as well as a keen analytical mindset, curiosity, and ability to proactively anticipate points of confusion. Proven experience communicating complex analyses in a simple and clear manner. Superb verbal and written communications skills. Compensation & Benefits
The base salary range for this role is determined based on several factors, including job accountabilities, skill sets, experience and training, certifications, work location, market rates, and other business needs. A reasonable estimate of the hiring range for this role is $120,000-$160,000. In addition to base salary, we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, paid time off, hybrid work schedules, and more. What We Offer
You will be working for an organization that embraces diversity and inclusion and believes we will deliver better outcomes by reflecting the perspectives of our diverse customer base. Employment Information
Employer's Rights: This job description does not list all the duties of the job. You may be asked to perform other duties. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
#J-18808-Ljbffr