Corporate Real Estate Workplace Experience Associate
Equinix, Dallas, TX, United States
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary The Workplace Experience Associate is a vital member of the CRE organization, responsible for providing an exceptional customer experience that delights all visitors and employees. As a representative of Equinix and the CRE organization, this role will play a crucial role in creating an environment that is welcoming, professional and reflects our company values. This role will report to the regional CRE Manager.
Responsibilities
Cover the Welcome Desk during business hours, providing a welcoming experience for customers and guests and ensuring timely sign‑in and badging in accordance with Equinix's guest policy.
Greet visitors and employees, CRE’s customers, engaging in conversation upon arrival and departure.
Maintain the Welcome Desk/reception area, ensuring it is clean and well maintained and no deliveries are left unattended.
Make the safety of our customers your first priority, know and implement emergency response plans, ensure all employees badge in and prevent tailgating, and coordinate visitor check‑ins using the Envoy visitor management system.
Provide courtesy by cultivating a positive vibe through engaging activities, creating a great workplace experience, and turning the office into a community through events and interactions.
Assist with scheduling and managing meeting rooms, arranging necessary equipment, supplies, and catering for events.
Handle deliveries of external and inter‑office mail and support employees on all mail and shipping requirements.
Provide directions and information to visitors to help acclimate them to the office and surrounding area.
Ensure timely and professional responses/communications to internal and external stakeholders.
Assist with the office ticketing system, follow up on ticket status, assign tickets to the correct CRE team member, or reroute to the correct department, ensuring no dead‑ends.
Answer customers' questions related to the building, including wayfinding, policies, procedures, and etiquette, and support new hires with guidance on CRE services and warm hand‑off to other teams such as IT.
Develop and execute internal communication strategies, disseminating important information and fostering employee engagement.
Act as a conduit for interdepartmental communication, facilitating cohesion and collaboration.
Create engaging and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools.
Own onsite event planning and execution, ensuring seamless experiences for all attendees.
Capture moments through photos to promote organizational culture and camaraderie.
Create marketing materials and promotional efforts, leveraging social platforms to generate excitement.
Manage event logistics and budgets meticulously, maximizing resources while delivering memorable experiences.
Gather post‑event feedback for future event enhancement.
Qualifications
Customer‑facing experience is essential; hospitality background a must.
Five years of experience preferred.
Bachelor's degree.
Excellent verbal and written English and communication skills, social media savvy.
Outstanding interpersonal and multi‑tasking skills are required.
Adept at dealing with difficult customers or situations, ensuring a successful outcome for both the customer and CRE.
Skilled at developing personal relationships with customers, peers, and business partners.
Pay Range United States - Dallas Infomart Office DAI : 61,200 - 91,800 USD / Annual
Equinix Benefits As an employee, you become part of Equinix’s success. We ensure all your benefits align with our core values: competitive, inclusive, sustainable, connected, and efficient. Wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An employee assistance program is available to all employees.
US Benefits: Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Equal Employment Opportunity Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
#J-18808-Ljbffr
Job Summary The Workplace Experience Associate is a vital member of the CRE organization, responsible for providing an exceptional customer experience that delights all visitors and employees. As a representative of Equinix and the CRE organization, this role will play a crucial role in creating an environment that is welcoming, professional and reflects our company values. This role will report to the regional CRE Manager.
Responsibilities
Cover the Welcome Desk during business hours, providing a welcoming experience for customers and guests and ensuring timely sign‑in and badging in accordance with Equinix's guest policy.
Greet visitors and employees, CRE’s customers, engaging in conversation upon arrival and departure.
Maintain the Welcome Desk/reception area, ensuring it is clean and well maintained and no deliveries are left unattended.
Make the safety of our customers your first priority, know and implement emergency response plans, ensure all employees badge in and prevent tailgating, and coordinate visitor check‑ins using the Envoy visitor management system.
Provide courtesy by cultivating a positive vibe through engaging activities, creating a great workplace experience, and turning the office into a community through events and interactions.
Assist with scheduling and managing meeting rooms, arranging necessary equipment, supplies, and catering for events.
Handle deliveries of external and inter‑office mail and support employees on all mail and shipping requirements.
Provide directions and information to visitors to help acclimate them to the office and surrounding area.
Ensure timely and professional responses/communications to internal and external stakeholders.
Assist with the office ticketing system, follow up on ticket status, assign tickets to the correct CRE team member, or reroute to the correct department, ensuring no dead‑ends.
Answer customers' questions related to the building, including wayfinding, policies, procedures, and etiquette, and support new hires with guidance on CRE services and warm hand‑off to other teams such as IT.
Develop and execute internal communication strategies, disseminating important information and fostering employee engagement.
Act as a conduit for interdepartmental communication, facilitating cohesion and collaboration.
Create engaging and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools.
Own onsite event planning and execution, ensuring seamless experiences for all attendees.
Capture moments through photos to promote organizational culture and camaraderie.
Create marketing materials and promotional efforts, leveraging social platforms to generate excitement.
Manage event logistics and budgets meticulously, maximizing resources while delivering memorable experiences.
Gather post‑event feedback for future event enhancement.
Qualifications
Customer‑facing experience is essential; hospitality background a must.
Five years of experience preferred.
Bachelor's degree.
Excellent verbal and written English and communication skills, social media savvy.
Outstanding interpersonal and multi‑tasking skills are required.
Adept at dealing with difficult customers or situations, ensuring a successful outcome for both the customer and CRE.
Skilled at developing personal relationships with customers, peers, and business partners.
Pay Range United States - Dallas Infomart Office DAI : 61,200 - 91,800 USD / Annual
Equinix Benefits As an employee, you become part of Equinix’s success. We ensure all your benefits align with our core values: competitive, inclusive, sustainable, connected, and efficient. Wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An employee assistance program is available to all employees.
US Benefits: Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Equal Employment Opportunity Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
#J-18808-Ljbffr