Member Service Representative
YMCA of Honolulu, East Honolulu, HI, United States
Pay Range
$18.25 - $21.00 Hourly
Position Summary
Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi-oriented programs and services which may be specific to the branch location. Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member. This position reports directly to the Program Director and/or Senior Program Director.
Qualifications Skills & Knowledge
At least half a year documented customer service experience and/or health/fitness experience
High school diploma or equivalent preferred
Requires understanding of group work process, program and staff development, skilled in general management and communications
Must be proficient in Microsoft Office
Must be people oriented, be well organized, and multi-task oriented
Previous customer service experience required
Knowledge of program fiscal management preferred
Cash handling knowledge
Must be able to communicate effectively with individuals from a wide variety of diverse backgrounds
Education & Training
Must be at least 18 years of age
High school diploma or equivalent preferred
Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame
TB test required
Must be able to complete the YMCA’s mandatory training modules for program staff within the required timeframe after hire
Benefits
Free Y membership with employment
Referral bonuses – Y employees can earn cash or Y credit bonuses for referring a new hire*
Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more
Child Protection Commitment The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.
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$18.25 - $21.00 Hourly
Position Summary
Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi-oriented programs and services which may be specific to the branch location. Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member. This position reports directly to the Program Director and/or Senior Program Director.
Qualifications Skills & Knowledge
At least half a year documented customer service experience and/or health/fitness experience
High school diploma or equivalent preferred
Requires understanding of group work process, program and staff development, skilled in general management and communications
Must be proficient in Microsoft Office
Must be people oriented, be well organized, and multi-task oriented
Previous customer service experience required
Knowledge of program fiscal management preferred
Cash handling knowledge
Must be able to communicate effectively with individuals from a wide variety of diverse backgrounds
Education & Training
Must be at least 18 years of age
High school diploma or equivalent preferred
Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame
TB test required
Must be able to complete the YMCA’s mandatory training modules for program staff within the required timeframe after hire
Benefits
Free Y membership with employment
Referral bonuses – Y employees can earn cash or Y credit bonuses for referring a new hire*
Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more
Child Protection Commitment The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.
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