Director Housekeeping
Hilton Grand Vacations, Virginia Beach, VA, United States
Hilton Grand Vacations is looking for a Director of Housekeeping to join the Oceanaire and Ocean Beach Club Resort team in Virginia Beach.
The resort is a 536‑room, Caribbean‑inspired property located just steps from the Virginia Beach Boardwalk and a stone’s throw from the ocean, featuring spacious studios, one‑ and two‑bedroom suites with fully equipped kitchens and four ocean‑front pools with cascading waterfalls. It offers many family‑friendly activities.
Benefits
Comprehensive health‑care options starting day 1
Travel Discount Program with worldwide hotel rates
Employee Assistance Program for well‑being
Flexible PTO plan for managers and above
Work‑life balance culture and family‑friendly environment
401(k) program with company match contributions
Employee stock‑purchase program
Range of exclusive perks to enhance the employee experience
Responsibilities
Manages and coordinates all departmental team members in their various work assignments to ensure the department runs efficiently and productively, providing excellence in cleaning services to guests and owners.
Routinely inspects units and common areas to ensure compliance with departmental standards and monitors guest requests and complaints, resolving issues and coordinating with other departments as necessary to provide excellence in service.
Ensures an accurate inventory of linens and supplies is maintained and that all laundry operations meet productivity standards.
Ensures the carpet and floor maintenance program is in compliance with standards.
Ensures all departmental assets, equipment, supplies and storage are accurately locked and secured.
Hires, supervises, disciplines and trains staff under the direction of the housekeeping department, and performs administrative tasks associated with maintaining accurate documentation such as payroll time‑keeping records, staff schedules, vacation hours, etc.
Investigates accidents and initiates accident reports recommending appropriate corrective action; ensures all departmental staff works safely and in accordance with OSHA regulations.
Adheres to all corporate purchasing policies and controls, including outside contractor bids, budgets and schedules.
Conducts departmental meetings.
May be required to undertake other duties and special projects as assigned by the general manager.
Leads, directs and encourages team members to reach departmental goals and objectives.
Adheres to all departmental policies, procedures and safety standards, including OSHA and bloodborne pathogen and grooming standards.
Uses all cleaning equipment accurately.
Multitasks responsibilities and prioritises duties to meet deadlines and demands.
Adjusts to schedule changes and covers shifts on short notice to meet business demands.
Demonstrates excellence in service quality standards affecting guest satisfaction, responding to guests in a timely and professional manner with courtesy and respect.
Manages departmental financials, checkbooks, inventory, forecasting and budgeting.
Carries out reasonable requests by management.
Qualifications
High School Diploma or Equivalent
At least 3–5 years of related experience required
2+ years of experience in a management role required
Strong written and oral communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients
Able to work a flexible schedule, including nights, weekends and holidays
Desired Qualifications
BA/BS Bachelor’s Degree
Hospitality experience preferred
5–7 years of related experience
4+ years of managerial experience preferred
Bilingual skills a plus
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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The resort is a 536‑room, Caribbean‑inspired property located just steps from the Virginia Beach Boardwalk and a stone’s throw from the ocean, featuring spacious studios, one‑ and two‑bedroom suites with fully equipped kitchens and four ocean‑front pools with cascading waterfalls. It offers many family‑friendly activities.
Benefits
Comprehensive health‑care options starting day 1
Travel Discount Program with worldwide hotel rates
Employee Assistance Program for well‑being
Flexible PTO plan for managers and above
Work‑life balance culture and family‑friendly environment
401(k) program with company match contributions
Employee stock‑purchase program
Range of exclusive perks to enhance the employee experience
Responsibilities
Manages and coordinates all departmental team members in their various work assignments to ensure the department runs efficiently and productively, providing excellence in cleaning services to guests and owners.
Routinely inspects units and common areas to ensure compliance with departmental standards and monitors guest requests and complaints, resolving issues and coordinating with other departments as necessary to provide excellence in service.
Ensures an accurate inventory of linens and supplies is maintained and that all laundry operations meet productivity standards.
Ensures the carpet and floor maintenance program is in compliance with standards.
Ensures all departmental assets, equipment, supplies and storage are accurately locked and secured.
Hires, supervises, disciplines and trains staff under the direction of the housekeeping department, and performs administrative tasks associated with maintaining accurate documentation such as payroll time‑keeping records, staff schedules, vacation hours, etc.
Investigates accidents and initiates accident reports recommending appropriate corrective action; ensures all departmental staff works safely and in accordance with OSHA regulations.
Adheres to all corporate purchasing policies and controls, including outside contractor bids, budgets and schedules.
Conducts departmental meetings.
May be required to undertake other duties and special projects as assigned by the general manager.
Leads, directs and encourages team members to reach departmental goals and objectives.
Adheres to all departmental policies, procedures and safety standards, including OSHA and bloodborne pathogen and grooming standards.
Uses all cleaning equipment accurately.
Multitasks responsibilities and prioritises duties to meet deadlines and demands.
Adjusts to schedule changes and covers shifts on short notice to meet business demands.
Demonstrates excellence in service quality standards affecting guest satisfaction, responding to guests in a timely and professional manner with courtesy and respect.
Manages departmental financials, checkbooks, inventory, forecasting and budgeting.
Carries out reasonable requests by management.
Qualifications
High School Diploma or Equivalent
At least 3–5 years of related experience required
2+ years of experience in a management role required
Strong written and oral communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients
Able to work a flexible schedule, including nights, weekends and holidays
Desired Qualifications
BA/BS Bachelor’s Degree
Hospitality experience preferred
5–7 years of related experience
4+ years of managerial experience preferred
Bilingual skills a plus
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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