Head Golf Professional
FirstService Residential, Kissimmee, FL, United States
Job Overview
The Head Golf Professional will work hand‑in‑hand with the General Manager to provide day‑to‑day general direction and management to the golf shop and personnel associated with the golf operations to ensure they satisfy the best interests of the members and guests. The Head Golf Professional is responsible for continually developing and implementing all service standards through proper hiring and training of staff. They are also responsible for maximizing revenues in all aspects of the golf operation while working within the budget.
Essential Duties and Responsibilities
Assists the General Manager with planning, promoting and directing all golf activities professionally and enthusiastically.
Orders supplies associated with golf operations within budget.
Makes recommendations for the hiring and manages the training/supervision of all outside golf operations personnel.
Makes schedules for Golf Shop and Outside Operations staff to assure that members and guests are fully serviced and that labor costs are maintained.
Coordinates/develops teaching programs for students of all skill levels.
Plays golf with members of all skill levels.
Golf Reception desk coverage including Point of Sale duties as needed.
Assist with month end inventory as needed; assists with organizing and conducting club tournaments, outside outings and related events.
Member communication regarding all upcoming golf events, course closures and any other important information.
Manage, train and motivate staff to provide consistently outstanding membership service levels.
Ensure that the practice facilities and their surroundings are always up to standard and ready for member/guest usage as needed.
Ensures that the golf car fleet is maintained according to standards and properly operated by staff.
Tracking of expenses and revenues in accordance with Operations Budget.
Work closely with the Golf Course Superintendent to communicate tournaments and events, course conditions and maintenance scheduling.
Administers and enforces all rules and regulations, policies and procedures as required by the Club related to applicable staff positions.
Incorporate safe work practices and trains staff in the proper and safe use of equipment.
Report on unsafe conditions to management.
Directly responsible for recommending the hiring, training, guiding and enhancing of the Assistant Golf Professionals Outside Golf Operations Staff.
Perform evaluations yearly for all staff that they manage.
Additional Duties
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
Education and Experience
Candidates must be Class “A” PGA Members in good standing.
Minimum of 3 years’ golf operations management experience as head professional or first assistant professional at a private club.
Candidates must have the ability to deliver a high‑quality standard of service, consistently with emphasis on continued improvement.
Excellent communication (written and oral) and people skills are a must.
Financial aptitude and experience to assist and understand the operating budget.
Knowledge and Skills
Clear understanding of golf, private club and/or hospitality operations.
Thrive in a team environment focused on excellence.
Ability to deliver a high‑quality standard of service, consistently with emphasis on continued improvement.
Must be well organized, able to work under pressure and meet deadline requirements.
Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. While performing the duties of this job, the employee is regularly required to talk, hear and move about freely in a multi‑floor building. The employee is frequently required to visually observe the condition of his/her surroundings. He/she is routinely required to bend, stoop, stand, walk, carry and lift objects weighing 50 pounds or less. It is inevitable that other duties will arise from time to time. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, technological developments, etc.).
Compensation $75,000-$78,000 annually; paid bi‑weekly.
Schedule Varies based on the needs of the community.
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Essential Duties and Responsibilities
Assists the General Manager with planning, promoting and directing all golf activities professionally and enthusiastically.
Orders supplies associated with golf operations within budget.
Makes recommendations for the hiring and manages the training/supervision of all outside golf operations personnel.
Makes schedules for Golf Shop and Outside Operations staff to assure that members and guests are fully serviced and that labor costs are maintained.
Coordinates/develops teaching programs for students of all skill levels.
Plays golf with members of all skill levels.
Golf Reception desk coverage including Point of Sale duties as needed.
Assist with month end inventory as needed; assists with organizing and conducting club tournaments, outside outings and related events.
Member communication regarding all upcoming golf events, course closures and any other important information.
Manage, train and motivate staff to provide consistently outstanding membership service levels.
Ensure that the practice facilities and their surroundings are always up to standard and ready for member/guest usage as needed.
Ensures that the golf car fleet is maintained according to standards and properly operated by staff.
Tracking of expenses and revenues in accordance with Operations Budget.
Work closely with the Golf Course Superintendent to communicate tournaments and events, course conditions and maintenance scheduling.
Administers and enforces all rules and regulations, policies and procedures as required by the Club related to applicable staff positions.
Incorporate safe work practices and trains staff in the proper and safe use of equipment.
Report on unsafe conditions to management.
Directly responsible for recommending the hiring, training, guiding and enhancing of the Assistant Golf Professionals Outside Golf Operations Staff.
Perform evaluations yearly for all staff that they manage.
Additional Duties
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
Education and Experience
Candidates must be Class “A” PGA Members in good standing.
Minimum of 3 years’ golf operations management experience as head professional or first assistant professional at a private club.
Candidates must have the ability to deliver a high‑quality standard of service, consistently with emphasis on continued improvement.
Excellent communication (written and oral) and people skills are a must.
Financial aptitude and experience to assist and understand the operating budget.
Knowledge and Skills
Clear understanding of golf, private club and/or hospitality operations.
Thrive in a team environment focused on excellence.
Ability to deliver a high‑quality standard of service, consistently with emphasis on continued improvement.
Must be well organized, able to work under pressure and meet deadline requirements.
Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. While performing the duties of this job, the employee is regularly required to talk, hear and move about freely in a multi‑floor building. The employee is frequently required to visually observe the condition of his/her surroundings. He/she is routinely required to bend, stoop, stand, walk, carry and lift objects weighing 50 pounds or less. It is inevitable that other duties will arise from time to time. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, technological developments, etc.).
Compensation $75,000-$78,000 annually; paid bi‑weekly.
Schedule Varies based on the needs of the community.
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