Field Service Representative
Hitachi Energy, Hartford, CT, United States
Join Hitachi Energy’s Service Business as a Field Service Representative, supporting Generator Circuit Breaker or Air-Insulated Switchgear across utility and industrial substations. You’ll install, commission, maintain, and troubleshoot these critical assets—often up to 800 kV—leading field scopes with minimal supervision and partnering closely with customers to keep the grid safe, reliable, and resilient.
This position may be eligible for a sign-on bonus contingent on successful completion of hiring process, completion of onboarding requirements, and execution of sign-on bonus agreement with terms and conditions.
How You’ll Make An Impact
Execute installation, commissioning, maintenance, and repair activities on high-voltage substation equipment—either Generator Circuit Breaker or Air-Insulated Switchgear—in the field and at customer sites.
Troubleshoot and resolve electrical/mechanical failures; implement corrective and preventive actions to avoid repeat issues.
Perform electrical testing/diagnostics and support outage & construction activities in substations.
Lead field service projects and direct on-site crews; provide technical direction and clear status/reporting.
Deliver services both on-site and remotely as needed to meet customer SLAs.
Engage with customers to anticipate needs and surface service or modernization opportunities that drive uptime and performance.
Recommend product/process improvements by feeding structured field insights to engineering and service teams.
Document work thoroughly, including test results, as-found/as-left conditions, and safety checks.
Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Your background
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
2-5 years of proven experience in technical field service work.
Technical diploma/degree in Electrical or Mechanical Engineering (or equivalent) preferred. Trade education and experience in Industrial Mechanic and Electrical fields will be considered.
Strong electrical and mechanical aptitude; able to diagnose and resolve issues with minimal assistance.
Hands‑on experience with substation construction, electrical testing, and high‑voltage apparatus (either technology); exposure up to 800 kV is a plus.
Demonstrated leadership coordinating/leading field crews and contractors.
Proficiency with MS Office and test‑equipment software; valid U.S. driver’s license; willingness to travel extensively (up to ~80%) across North America (U.S., Canada, Mexico).
More About Us
Health Care: medical, dental, vision, etc.
Financial Wellbeing: Employer sponsored pension – 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance.
Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance.
Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday).
Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms.
General Pay Transparency Notice We are committed to fair and equitable compensation practices. Salary ranges and benefit details are provided in accordance with applicable state pay transparency laws and guidelines. Pay Transparency – Maryland: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – Connecticut: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – Massachusetts: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – New York: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – Ohio: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – Colorado: Salary range $81,200–$95,000; benefits and other compensation include medical, dental, vision, retirement savings, PTO, overtime and bonuses may apply. Pay Transparency – Nevada: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – Washington: Salary range $81,200–$95,000; benefits and other compensation include medical, dental, vision, retirement savings, PTO, overtime and bonuses may apply. Pay Transparency – California: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – Illinois: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.
Equal Employment Opportunity (EEO) employer Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.
As an Equal Employment Opportunity Employer, applicants may request to review the affirmative action plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.
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This position may be eligible for a sign-on bonus contingent on successful completion of hiring process, completion of onboarding requirements, and execution of sign-on bonus agreement with terms and conditions.
How You’ll Make An Impact
Execute installation, commissioning, maintenance, and repair activities on high-voltage substation equipment—either Generator Circuit Breaker or Air-Insulated Switchgear—in the field and at customer sites.
Troubleshoot and resolve electrical/mechanical failures; implement corrective and preventive actions to avoid repeat issues.
Perform electrical testing/diagnostics and support outage & construction activities in substations.
Lead field service projects and direct on-site crews; provide technical direction and clear status/reporting.
Deliver services both on-site and remotely as needed to meet customer SLAs.
Engage with customers to anticipate needs and surface service or modernization opportunities that drive uptime and performance.
Recommend product/process improvements by feeding structured field insights to engineering and service teams.
Document work thoroughly, including test results, as-found/as-left conditions, and safety checks.
Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Your background
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
2-5 years of proven experience in technical field service work.
Technical diploma/degree in Electrical or Mechanical Engineering (or equivalent) preferred. Trade education and experience in Industrial Mechanic and Electrical fields will be considered.
Strong electrical and mechanical aptitude; able to diagnose and resolve issues with minimal assistance.
Hands‑on experience with substation construction, electrical testing, and high‑voltage apparatus (either technology); exposure up to 800 kV is a plus.
Demonstrated leadership coordinating/leading field crews and contractors.
Proficiency with MS Office and test‑equipment software; valid U.S. driver’s license; willingness to travel extensively (up to ~80%) across North America (U.S., Canada, Mexico).
More About Us
Health Care: medical, dental, vision, etc.
Financial Wellbeing: Employer sponsored pension – 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance.
Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance.
Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday).
Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms.
General Pay Transparency Notice We are committed to fair and equitable compensation practices. Salary ranges and benefit details are provided in accordance with applicable state pay transparency laws and guidelines. Pay Transparency – Maryland: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – Connecticut: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – Massachusetts: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – New York: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – Ohio: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – Colorado: Salary range $81,200–$95,000; benefits and other compensation include medical, dental, vision, retirement savings, PTO, overtime and bonuses may apply. Pay Transparency – Nevada: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – Washington: Salary range $81,200–$95,000; benefits and other compensation include medical, dental, vision, retirement savings, PTO, overtime and bonuses may apply. Pay Transparency – California: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply. Pay Transparency – Illinois: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.
Equal Employment Opportunity (EEO) employer Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.
As an Equal Employment Opportunity Employer, applicants may request to review the affirmative action plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.
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