Wireless Retail Associate Manager NEW YORK | E 116th St
Arch Telecom, New York, NY, United States
We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!
What you’ll do in your role? Learn and build proficiency in customer service, while concurrently providing a best‑in‑class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store
Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store
Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up‑and‑coming Internet of Things (IoT) devices
Guide your customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise
Assist Retail Store Manager in daily operations and coaching
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever‑expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning‑fast LTE network
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further
How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting
Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment
Successfully identify and handoff small business leads
Develop strong peer relationships where we are all accountable for the company’s success
Be willing to have a good time while providing first‑class customer experience
The Ideal Candidate Will Bring
Leadership
Competitive drive and demonstrates confidence to succeed in a fast‑paced sales environment
Willingness to lead your team, sharing best practices while serving customers and providing resolutions to issues
Being effective with operational, financial and performance management
Amazing communication skills, to your team and customers
Prior wireless sales experience
What’s in it for you?
Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health benefits for full‑time employees
What “must haves” do you need?
Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25 lbs
Reliable transportation
Full‑time (40 hours)
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
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What you’ll do in your role? Learn and build proficiency in customer service, while concurrently providing a best‑in‑class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store
Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store
Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up‑and‑coming Internet of Things (IoT) devices
Guide your customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise
Assist Retail Store Manager in daily operations and coaching
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever‑expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning‑fast LTE network
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further
How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting
Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment
Successfully identify and handoff small business leads
Develop strong peer relationships where we are all accountable for the company’s success
Be willing to have a good time while providing first‑class customer experience
The Ideal Candidate Will Bring
Leadership
Competitive drive and demonstrates confidence to succeed in a fast‑paced sales environment
Willingness to lead your team, sharing best practices while serving customers and providing resolutions to issues
Being effective with operational, financial and performance management
Amazing communication skills, to your team and customers
Prior wireless sales experience
What’s in it for you?
Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health benefits for full‑time employees
What “must haves” do you need?
Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25 lbs
Reliable transportation
Full‑time (40 hours)
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
#J-18808-Ljbffr