Service Designer
Photon, New York, NY, United States
Responsibilities
Design and improve end-to-end service experiences across customer touchpoints
Conduct user research (interviews, surveys, observations) to understand needs and pain points
Create service blueprints, journey maps, and personas
Identify gaps and inefficiencies in current services and propose solutions
Collaborate with UX designers, product managers, engineers, and stakeholders
Facilitate workshops and co-creation sessions
Define and track service performance metrics and KPIs
Ensure services are consistent, scalable, and aligned with business goals
Prototype and test new service concepts
Required Skills & Qualifications
Bachelor’s degree in Design, HCI, Business, or related field
Strong knowledge of design thinking and human-centered design principles
Proficiency in tools like Miro, Figma, FigJam, Lucidchart, or similar
Ability to create journey maps, blueprints, and systems diagrams
Excellent communication and stakeholder management skills
Strong analytical and problem-solving abilities
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Design and improve end-to-end service experiences across customer touchpoints
Conduct user research (interviews, surveys, observations) to understand needs and pain points
Create service blueprints, journey maps, and personas
Identify gaps and inefficiencies in current services and propose solutions
Collaborate with UX designers, product managers, engineers, and stakeholders
Facilitate workshops and co-creation sessions
Define and track service performance metrics and KPIs
Ensure services are consistent, scalable, and aligned with business goals
Prototype and test new service concepts
Required Skills & Qualifications
Bachelor’s degree in Design, HCI, Business, or related field
Strong knowledge of design thinking and human-centered design principles
Proficiency in tools like Miro, Figma, FigJam, Lucidchart, or similar
Ability to create journey maps, blueprints, and systems diagrams
Excellent communication and stakeholder management skills
Strong analytical and problem-solving abilities
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