Executive Director, Customer Success & GTM – Data, Analytics & AI Product Portfo
JPMorganChase, New York, NY, United States
Job Description
Join us at the forefront of innovation, where your leadership will shape the future of Data, Analytics, and AI. As Executive Director, you will drive transformative change and champion generative AI opportunities. Your impact will be felt across the organization, empowering teams and clients to unlock new value. This is your chance to lead a high-performing team and influence how our products are recognized and adopted. Be part of a dynamic environment that values collaboration, growth, and client-centricity.
Job Responsibilities Lead and inspire a high-performing customer success team Develop frameworks for proactive client engagement and feedback Design and implement change management strategies for product adoption Partner with product, technology, and business leaders to drive seamless transitions Develop and execute go-to-market plans for Data, Analytics, and AI products Lead cross-functional initiatives to increase product awareness and adoption Advocate for the voice of the client in product development Establish and track metrics for client satisfaction and business outcomes Position the organization as a leader in generative AI Collaborate with marketing, sales, and product teams on targeted campaigns Build strong relationships with stakeholders across business units
Required Qualifications, Capabilities, And Skills 12 years of experience in customer success, change management, or go-to-market roles within technology, data, or AI-driven organizations Proven track record in leading large-scale transformation and adoption initiatives Deep understanding of data, analytics, and AI product landscapes, including generative AI Exceptional communication, leadership, and stakeholder management skills Strategic thinker with a client-centric mindset and strong execution capabilities Experience working in matrixed, global organizations
Preferred Qualifications, Capabilities, And Skills Experience developing and executing go-to-market strategies for AI products Expertise in building and leading customer success teams in technology environments Strong background in change management for digital transformation Ability to drive cross-functional collaboration and alignment Familiarity with client engagement frameworks and feedback mechanisms Knowledge of metrics and KPIs for tracking adoption and business outcomes Experience facilitating forums, workshops, and communications for stakeholder engagement
Equal Opportunity Employer / Disability / Veterans We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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Job Responsibilities Lead and inspire a high-performing customer success team Develop frameworks for proactive client engagement and feedback Design and implement change management strategies for product adoption Partner with product, technology, and business leaders to drive seamless transitions Develop and execute go-to-market plans for Data, Analytics, and AI products Lead cross-functional initiatives to increase product awareness and adoption Advocate for the voice of the client in product development Establish and track metrics for client satisfaction and business outcomes Position the organization as a leader in generative AI Collaborate with marketing, sales, and product teams on targeted campaigns Build strong relationships with stakeholders across business units
Required Qualifications, Capabilities, And Skills 12 years of experience in customer success, change management, or go-to-market roles within technology, data, or AI-driven organizations Proven track record in leading large-scale transformation and adoption initiatives Deep understanding of data, analytics, and AI product landscapes, including generative AI Exceptional communication, leadership, and stakeholder management skills Strategic thinker with a client-centric mindset and strong execution capabilities Experience working in matrixed, global organizations
Preferred Qualifications, Capabilities, And Skills Experience developing and executing go-to-market strategies for AI products Expertise in building and leading customer success teams in technology environments Strong background in change management for digital transformation Ability to drive cross-functional collaboration and alignment Familiarity with client engagement frameworks and feedback mechanisms Knowledge of metrics and KPIs for tracking adoption and business outcomes Experience facilitating forums, workshops, and communications for stakeholder engagement
Equal Opportunity Employer / Disability / Veterans We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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