Senior Manager - Surety Operations
OptiPeople Resources, West Bend, WI, United States
Location: Hybrid (Midwest-based)
Employment Type: Full-Time
Why This Role Is Different
This isn’t a maintenance role. It’s a build-and-improve role.
You’ll sit at the intersection of strategy, operations, and technology—helping modernize how a surety business actually runs. From process design to data and reporting to cross‑functional execution, this role has real influence on how the business evolves.
If you like stepping into complexity and making it work better, this is that kind of opportunity.
About the Company
Our client is a well‑established organization within the insurance industry with a strong reputation for stability, collaboration, and long‑term growth. They are actively investing in operational improvements and data‑driven decision‑making to support the next phase of their business.
Role Overview
This role leads strategic and operational initiatives across the surety function, with a focus on improving processes, enhancing data visibility, and enabling better business decisions.
You’ll partner across underwriting, IT, finance, claims, and leadership to drive initiatives that impact both day‑to‑day operations and long‑term performance.
Key Areas
Operations
Team leadership
What You’ll Actually Do
Lead strategic planning and operational improvement initiatives across the surety organization
Use data and analytics to identify trends and drive business decisions
Design and implement processes, metrics, and reporting capabilities
Partner cross‑functionally with underwriting, IT, finance, claims, and other teams
Lead and develop a team focused on analytics, systems, and business processes
Drive adoption of tools, workflows, and operational best practices
Monitor industry and market trends to inform strategic direction
Support execution of enterprise‑level initiatives across regions and teams
What They’re Looking For
~8+ years of experience in surety, underwriting operations, or a related function
Leadership experience managing teams and cross‑functional initiatives
Strong analytical and problem‑solving capabilities
Ability to connect strategy to execution (not just ideas, but delivery)
Experience working across multiple functions (underwriting, IT, finance, etc.)
Comfortable operating in a role that requires influence, not just authority
Education
Bachelor’s degree in business, insurance, or related field (or equivalent experience)
Compensation & Benefits
Hybrid schedule (approximately 3 days in‑office)
Midwest‑based role with cross‑functional collaboration
Salary range: ~$120,000 – $155,000 (based on experience and scope)
Medical, dental, and vision coverage
401(k) with company match
Paid time off
Additional wellness and support programs
J-18808-Ljbffr
Employment Type: Full-Time
Why This Role Is Different
This isn’t a maintenance role. It’s a build-and-improve role.
You’ll sit at the intersection of strategy, operations, and technology—helping modernize how a surety business actually runs. From process design to data and reporting to cross‑functional execution, this role has real influence on how the business evolves.
If you like stepping into complexity and making it work better, this is that kind of opportunity.
About the Company
Our client is a well‑established organization within the insurance industry with a strong reputation for stability, collaboration, and long‑term growth. They are actively investing in operational improvements and data‑driven decision‑making to support the next phase of their business.
Role Overview
This role leads strategic and operational initiatives across the surety function, with a focus on improving processes, enhancing data visibility, and enabling better business decisions.
You’ll partner across underwriting, IT, finance, claims, and leadership to drive initiatives that impact both day‑to‑day operations and long‑term performance.
Key Areas
Operations
Team leadership
What You’ll Actually Do
Lead strategic planning and operational improvement initiatives across the surety organization
Use data and analytics to identify trends and drive business decisions
Design and implement processes, metrics, and reporting capabilities
Partner cross‑functionally with underwriting, IT, finance, claims, and other teams
Lead and develop a team focused on analytics, systems, and business processes
Drive adoption of tools, workflows, and operational best practices
Monitor industry and market trends to inform strategic direction
Support execution of enterprise‑level initiatives across regions and teams
What They’re Looking For
~8+ years of experience in surety, underwriting operations, or a related function
Leadership experience managing teams and cross‑functional initiatives
Strong analytical and problem‑solving capabilities
Ability to connect strategy to execution (not just ideas, but delivery)
Experience working across multiple functions (underwriting, IT, finance, etc.)
Comfortable operating in a role that requires influence, not just authority
Education
Bachelor’s degree in business, insurance, or related field (or equivalent experience)
Compensation & Benefits
Hybrid schedule (approximately 3 days in‑office)
Midwest‑based role with cross‑functional collaboration
Salary range: ~$120,000 – $155,000 (based on experience and scope)
Medical, dental, and vision coverage
401(k) with company match
Paid time off
Additional wellness and support programs
J-18808-Ljbffr