Senior Product Designer (User Research & Experience Strategy)

Onsite role

The UX Designer will lead the end-to-end design process App rebuild and related web resources. This includes conducting user research with vulnerable populations, defining critical user journeys, and creating a cohesive content and design strategy that prioritizes clarity, accessibility, and trust across all relevant surfaces.

• Conduct Stakeholder & User Research: Lead interviews and user research with elderly residents, immigrant communities, and other effected populations to understand their specific challenges and needs for prevention and reporting.
• Build Interactive Prototypes: Develop prototypes in Figma or similar tools to demonstrate user flows for stakeholder approval and developer handoff.
• Facilitate Usability Testing: Run iterative testing sessions with diverse users to identify and resolve points of friction in the app and web layouts.

MANDATORY SKILLS/EXPERIENCE

• At least 4 years of User Experience (UX) / Product Design experience.
• User research methodology expertise including proficiency in qualitative and quantitative research methods (e.g., usability testing, moderated user interviews)
• Mastery of industry-standard design tools like Figma and Adobe Creative Suite for high-fidelity design and prototyping.
• Experience working on a cross functional technical team with engineers and product managers.
• Strong written and verbal communication skills.

DESIRABLE SKILLS/EXPERIENCE:

• Experience designing interfaces that support multiple languages (specifically Spanish, Chinese, and Russian) and vulnerable populations.
• Experience designing mobile applications (iOS/Android) and mobile friendly websites
• Accessibility expertise, particularly for seniors (e.g., high-contrast ratios, legible typography, and screen-reader optimization).
• Experience working within or contributing to established municipal or enterprise-level design systems.