Junior Account Manager

Who we are

We are a fashion-forward housewares company that is looking for the best and brightest to join our talented team in the heart of New York City. We pride ourselves on bringing the best to market, being the best place to work, and to always improving. Sound like somewhere you want to build your career? Keep reading to learn more about us!

We manufacture and sell kitchenware and hydration products for all types of retailers - from national chains all over the world to independent shops in small towns throughout the US. We are proud to have built an incredible team of diverse people over the last 13 years in our offices throughout the world. As our business continues to grow, we are in search of passionate and talented candidates to join our Account Management team.

Who you are

You-- an entrepreneurial spirited individual looking for unlimited growth opportunity. Looking for a fast-pace environment that will keep you motivated and on your toes! You have previous experience as a Junior Account Manager or sales coordinator in the housewares industry. You are collaborative, detail-oriented person who is highly organized, efficient, and creative. You can prioritize workload effectively and demonstrate ability to meet challenging deadlines. You enjoy traveling (internationally and domestically)!

The Role

We are seeking a Junior Account Manager to build and nurture long-term, trusting relationships with one of our key big-box retail partners. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about bringing customer visions to life.

As a Junior Account Manager, you will be responsible for developing strong client relationships, partnering closely with factories and designers to execute product concepts, and ensuring seamless communication between internal teams and external stakeholders. You will work directly with key business executives, manage day-to-day account needs, and support the preparation of sales reports and performance insights.

In this role, you will collaborate cross-functionally with internal teams to enhance the overall customer experience, identify opportunities for growth, and help deliver high-quality solutions that align with both client expectations and business objectives.

Responsibilities

• Support the Senior Sales contact for all customer account management matters
• Resolving customer issues and complaints
• Managing communications between key clients and internal teams
• Planning and preparing presentations for account meetings
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Assist in developing new business with existing clients and/or identify areas of improvement to meet sales quotas
• Assist with challenging client requests or issue escalations as needed
• Identify and source new product development opportunities aligned with customer needs
• Collaborate closely with designers to develop and execute product concepts, ensuring customer visions are brought to life
• Work directly with factories to request and evaluate product quotes, ensuring cost, quality, and timelines align with project requirements

Skills

• 1-2 years’ experience as an Account Manager, Junior Account Manager, Sales coordinator, or relevant role
• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• Understanding of retailer accounts and their position in the industry
• Eagerness to learn and grow your business
• Excellent verbal and written communication skills
• Solid experience with MS Office (particularly MS Excel and PowerPoint), Canva
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• BA/BS degree in Business Administration, Sales or relevant field

Benefits:

• Competitive pay, based on experience level
• Performance based generous bonuses and raises evaluated annually
• Health, Vision, Dental Insurance
• 401k with matching policy
• Generous vacation policy
• Open kitchen stocked with snacks and gourmet freshly ground coffee