Refund Analytics & Records Specialist
Little Caesars, Detroit, MI, United States
Build a Bigger, Better, Bolder Future
Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.
Your Mission:
The
Refund Analytics & Records Specialist
is a highly accountable individual contributor role responsible for the
creation, validation, analysis, and governance of refund and reimbursement data
across U.S. and Canadian operations. This role functions as the
system of record owner
for refund reporting, ensuring financial accuracy, audit readiness, and data integrity across multiple platforms and stakeholders.
The position requires exceptional attention to detail, strong analytical judgment, and the ability to independently manage recurring, deadline driven workflows with minimal oversight. Success in this role depends on disciplined recordkeeping, proactive issue identification, and the ability to operate at a consistently high standard in a high-risk, high-volume environment.
How You'll Make an Impact:
Data Analysis, Audit & Record Ownership Own the
end-to-end lifecycle
of refund and reimbursement data, serving as the authoritative source for accuracy and completeness Edit, reconcile, and import refund reports across daily, weekly, and weekend reporting cycles Create, maintain, and govern Excel based datasets used for reimbursement tracking, partner reporting, and franchise communications Perform detailed audits of refund data to identify discrepancies, trends, and recurring root cause issues Ensure all reimbursement records meet documentation, justification, and audit readiness standards at all times Financial Reporting & Partner Deliverables
Produce and distribute weekly reimbursement reports covering prior reporting periods with zero-defect expectations Validate refund calculations, categorizations, and reimbursement eligibility prior to submission Participate in biweekly partner review meetings to explain data findings, address discrepancies, and support resolution efforts Maintain consistent data standards across all externally shared reports and files Canadian Refund & Franchise Reporting
Analyze and complete Canadian refund related tickets in accordance with established financial and operational controls Maintain accurate, UpToDate records of Canadian refund activity within designated tracking systems Prepare and distribute refund documentation to Canadian stores and franchise partners Ensure full refund documentation is complete, accurate, and defensible prior to release Execute controlled customer communications related to promotional codes when required Operational & System Support
Serve as a subject matter expert for refund data, documentation standards, and reporting workflows Support agents with ServiceNow, Customer Service, or Qualtrics tickets when data accuracy or process interpretation is required Identify process gaps, inefficiencies, and risk areas through ongoing data review and analysis Who You Are:
High school education or equivalent Two (2) years' experience working in a
data analyst, auditor, or records management
capacity Advanced proficiency in
Excel , including data validation, reconciliation, filtering, and analysis Experience in working with Microsoft Suite systems Preferred Knowledge, Skills and Abilities:
Experience with
ServiceNow
or similar enterprise ticketing systems Background supporting financial, refund, reimbursement, or compliance related operations Competencies:
Demonstrated ability to manage multiple recurring deadlines independently in a high-volume environment Consistent delivery of accurate, audit ready data with strong personal accountability for data integrity Strong analytical skills, including reviewing, validating, reconciling, and documenting structured datasets Proactive identification of trends, errors, and systemic issues prior to escalation Exceptional attention to detail with disciplined time management across daily and weekly deliverables Ability to maintain documentation suitable for audit or executive review Where You'll Work:
General office environment with little discomfort from noise, temperature and weather exposure.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution.
Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.
PRIVACY POLICY
Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.
Your Mission:
The
Refund Analytics & Records Specialist
is a highly accountable individual contributor role responsible for the
creation, validation, analysis, and governance of refund and reimbursement data
across U.S. and Canadian operations. This role functions as the
system of record owner
for refund reporting, ensuring financial accuracy, audit readiness, and data integrity across multiple platforms and stakeholders.
The position requires exceptional attention to detail, strong analytical judgment, and the ability to independently manage recurring, deadline driven workflows with minimal oversight. Success in this role depends on disciplined recordkeeping, proactive issue identification, and the ability to operate at a consistently high standard in a high-risk, high-volume environment.
How You'll Make an Impact:
Data Analysis, Audit & Record Ownership Own the
end-to-end lifecycle
of refund and reimbursement data, serving as the authoritative source for accuracy and completeness Edit, reconcile, and import refund reports across daily, weekly, and weekend reporting cycles Create, maintain, and govern Excel based datasets used for reimbursement tracking, partner reporting, and franchise communications Perform detailed audits of refund data to identify discrepancies, trends, and recurring root cause issues Ensure all reimbursement records meet documentation, justification, and audit readiness standards at all times Financial Reporting & Partner Deliverables
Produce and distribute weekly reimbursement reports covering prior reporting periods with zero-defect expectations Validate refund calculations, categorizations, and reimbursement eligibility prior to submission Participate in biweekly partner review meetings to explain data findings, address discrepancies, and support resolution efforts Maintain consistent data standards across all externally shared reports and files Canadian Refund & Franchise Reporting
Analyze and complete Canadian refund related tickets in accordance with established financial and operational controls Maintain accurate, UpToDate records of Canadian refund activity within designated tracking systems Prepare and distribute refund documentation to Canadian stores and franchise partners Ensure full refund documentation is complete, accurate, and defensible prior to release Execute controlled customer communications related to promotional codes when required Operational & System Support
Serve as a subject matter expert for refund data, documentation standards, and reporting workflows Support agents with ServiceNow, Customer Service, or Qualtrics tickets when data accuracy or process interpretation is required Identify process gaps, inefficiencies, and risk areas through ongoing data review and analysis Who You Are:
High school education or equivalent Two (2) years' experience working in a
data analyst, auditor, or records management
capacity Advanced proficiency in
Excel , including data validation, reconciliation, filtering, and analysis Experience in working with Microsoft Suite systems Preferred Knowledge, Skills and Abilities:
Experience with
ServiceNow
or similar enterprise ticketing systems Background supporting financial, refund, reimbursement, or compliance related operations Competencies:
Demonstrated ability to manage multiple recurring deadlines independently in a high-volume environment Consistent delivery of accurate, audit ready data with strong personal accountability for data integrity Strong analytical skills, including reviewing, validating, reconciling, and documenting structured datasets Proactive identification of trends, errors, and systemic issues prior to escalation Exceptional attention to detail with disciplined time management across daily and weekly deliverables Ability to maintain documentation suitable for audit or executive review Where You'll Work:
General office environment with little discomfort from noise, temperature and weather exposure.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution.
Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.
PRIVACY POLICY