Client Relations Specialist
Paradigm Inc, Virginia Beach, VA, United States
Are you a proactive, detail-driven professional who thrives in a fast-paced environment and enjoys building strong client relationships? Join our dynamic Client Relations team supporting impactful partnerships with institutions in the higher education sector.
We are seeking an energetic and self-motivated individual who is passionate about delivering exceptional client service. In this role, you'll play a critical part in the day-to-day operations of our client-facing team, working closely with colleagues across departments, including direct collaboration with the Executive and C-Suite leadership, to ensure seamless support and outstanding service for our college and university partners.
Duties and Accountabilities
Serve as the primary point of contact for assigned clients, managing day-to-day communications and fostering long-term relationships by demonstrating a deep and strong understanding of all products and system platforms. Understand client needs, objectives, and business goals to provide tailored solutions and enhance satisfaction through upsell opportunities. Oversee and manage all aspects of client contracts, proactively monitor contract expiration dates and lead renewal negotiations to secure ongoing partnerships. Prepare and execute contract amendments or extensions as needed. Update, maintain, and manage customer databases. Provide ongoing administrative support with a wide scope of discretion and judgment. Anticipate, manage, and resolve minor issues using independent decision-making in an expeditious manner. Properly identify the level of priority on issues during client communications. Resolve and route cases based on assigned level of priority. Assist with client outreach and product demonstrations via virtual meetings with clients. Assist with answering the main telephone system and appropriately identifying and directing calls. Work closely with intra- and interdepartmental personnel. Assist with all other tasks as assigned for maintaining files and assisting in the preparation of various forms and department procedures. Other duties as assigned. Requirements
Prior Account Management experience required. Dedication to hospitality and client satisfaction. Associate degree or bachelor's degree preferred. Experience in Microsoft Dynamics 365 CRM (Client Record Management) preferred. Bilingual (English/Spanish) a plus. Technical customer service is a plus. Excellent listening skills and an empathetic voice and manner. Reliable transportation for timely work attendance. Physically able to push/pull/lift/carry supplies and various works in progress of at least 10-15 pounds. General Expectations
Ability or demonstrable proficiency with Microsoft Office programs (Outlook, Word, and Excel) as needed for completion of daily tasks, internal communication, and/or reporting. Superior problem-solving capabilities to effectively resolve various client/student problems and situations. Strong communication and interpersonal skills, both verbally or written, in a professional and grammatically correct manner where needed or when required with clients, service providers, and/or fellow employees. Critical thinking and information systems oriented. Interest in technology and in keeping current with software innovations and future industry trends. Ability to quickly learn and serve as the department liaison on all information systems applications and knowledge bases as needed for the timely completion of daily tasks. Ability to read, process, and follow written directions and procedures. Ability to begin, continue, or find work without needing to be told or encouraged to do so. Ability to maintain focus and concentration for long periods of time on computer- (seated) tasks. Ability to maintain routine and predictability in dynamic and open office environment. Ability to prioritize, accomplish goals within set timeframes, and maintain required metrics as per job specifications. Ability to work in concert with a team or independently, with or without direct supervision/guidance as needed. Ability to self-manage and multi-task while making fact-based or historically valid and justifiable decisions. Ability to assist, support, or work in close and harmonious relationships with all inter- and intra-departmental personnel as needed or requested. Good vision, with or without corrective lenses, to sustain adequate visual focus over a period of time. Ability to consistently comply with established procedures, rules, and regulations. Compensation and Benefits
Full-Time, Monday through Friday, 8:30 am to 5:00 pm with mandatory weekday or weekend overtime as needed. Competitive hourly wage with opportunities for advancement. Medical, dental and vision insurance based upon length of service qualifications. Retirement plan with company matching based upon length of service qualifications. Paid sick- and annual-leave based upon length of service qualifications. Partial paid holidays based upon length of service qualifications.
Additional Information and Signature
For over 34 years, Paradigm, Inc. has proven to be a unique, successful, and dynamic company with a reputation of being the best in our industry. A positive attitude, proven work ethic and a desire to learn and surpass expectations are what you will find in our current employees. We seek hard workers with dependable transportation who possess the same ambition, attitude, integrities, desire, and required skills to join our team.
Simply stated, we want you to be successful: we therefore make every effort to quantify a candidate's suitability before an offer of employment is extended. Hence, interviewing at Paradigm is a multi-stage process.
We are seeking an energetic and self-motivated individual who is passionate about delivering exceptional client service. In this role, you'll play a critical part in the day-to-day operations of our client-facing team, working closely with colleagues across departments, including direct collaboration with the Executive and C-Suite leadership, to ensure seamless support and outstanding service for our college and university partners.
Duties and Accountabilities
Serve as the primary point of contact for assigned clients, managing day-to-day communications and fostering long-term relationships by demonstrating a deep and strong understanding of all products and system platforms. Understand client needs, objectives, and business goals to provide tailored solutions and enhance satisfaction through upsell opportunities. Oversee and manage all aspects of client contracts, proactively monitor contract expiration dates and lead renewal negotiations to secure ongoing partnerships. Prepare and execute contract amendments or extensions as needed. Update, maintain, and manage customer databases. Provide ongoing administrative support with a wide scope of discretion and judgment. Anticipate, manage, and resolve minor issues using independent decision-making in an expeditious manner. Properly identify the level of priority on issues during client communications. Resolve and route cases based on assigned level of priority. Assist with client outreach and product demonstrations via virtual meetings with clients. Assist with answering the main telephone system and appropriately identifying and directing calls. Work closely with intra- and interdepartmental personnel. Assist with all other tasks as assigned for maintaining files and assisting in the preparation of various forms and department procedures. Other duties as assigned. Requirements
Prior Account Management experience required. Dedication to hospitality and client satisfaction. Associate degree or bachelor's degree preferred. Experience in Microsoft Dynamics 365 CRM (Client Record Management) preferred. Bilingual (English/Spanish) a plus. Technical customer service is a plus. Excellent listening skills and an empathetic voice and manner. Reliable transportation for timely work attendance. Physically able to push/pull/lift/carry supplies and various works in progress of at least 10-15 pounds. General Expectations
Ability or demonstrable proficiency with Microsoft Office programs (Outlook, Word, and Excel) as needed for completion of daily tasks, internal communication, and/or reporting. Superior problem-solving capabilities to effectively resolve various client/student problems and situations. Strong communication and interpersonal skills, both verbally or written, in a professional and grammatically correct manner where needed or when required with clients, service providers, and/or fellow employees. Critical thinking and information systems oriented. Interest in technology and in keeping current with software innovations and future industry trends. Ability to quickly learn and serve as the department liaison on all information systems applications and knowledge bases as needed for the timely completion of daily tasks. Ability to read, process, and follow written directions and procedures. Ability to begin, continue, or find work without needing to be told or encouraged to do so. Ability to maintain focus and concentration for long periods of time on computer- (seated) tasks. Ability to maintain routine and predictability in dynamic and open office environment. Ability to prioritize, accomplish goals within set timeframes, and maintain required metrics as per job specifications. Ability to work in concert with a team or independently, with or without direct supervision/guidance as needed. Ability to self-manage and multi-task while making fact-based or historically valid and justifiable decisions. Ability to assist, support, or work in close and harmonious relationships with all inter- and intra-departmental personnel as needed or requested. Good vision, with or without corrective lenses, to sustain adequate visual focus over a period of time. Ability to consistently comply with established procedures, rules, and regulations. Compensation and Benefits
Full-Time, Monday through Friday, 8:30 am to 5:00 pm with mandatory weekday or weekend overtime as needed. Competitive hourly wage with opportunities for advancement. Medical, dental and vision insurance based upon length of service qualifications. Retirement plan with company matching based upon length of service qualifications. Paid sick- and annual-leave based upon length of service qualifications. Partial paid holidays based upon length of service qualifications.
Additional Information and Signature
For over 34 years, Paradigm, Inc. has proven to be a unique, successful, and dynamic company with a reputation of being the best in our industry. A positive attitude, proven work ethic and a desire to learn and surpass expectations are what you will find in our current employees. We seek hard workers with dependable transportation who possess the same ambition, attitude, integrities, desire, and required skills to join our team.
Simply stated, we want you to be successful: we therefore make every effort to quantify a candidate's suitability before an offer of employment is extended. Hence, interviewing at Paradigm is a multi-stage process.