Territory Analyst- Customer Service Representative
Superior Plus Propane, Manteca, CA, United States
Territory Analyst - CSR
Reporting to the Manager Wholesale Sales Ops and Customer Service, the Territory Analyst - CSR provides a variety of activities relating to the administrative and clerical services ensuring accuracy and efficiency of operations and logistics. The Territory Analyst - CSR is responsible for overseeing the back-office needs of bulk propane logistics and distribution. The Territory Analyst
CSR will also be responsible for answering any inquiries regarding landed locations and dates, volumes etc. Territory Analyst
CSR will manage and maintain logistical records within the operational accounting system by communicating closely with dispatch, marketing, and accounting groups. Why join us: Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being. Opportunity: A continuous focus on professional development with many opportunities for training & career growth. Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization. What you'll do: Enters propane deliveries into operational accounting software Verifies transactions to ensure that they reflect correct load dates, pricing, volume, locations and freight or other charges Ensures that all required documentation and approvals have been obtained for issuing invoices and payment of invoices or expenses Follows up with the appropriate internal or vendor contacts to investigate and resolve any errors and discrepancies with logistics, or obtain missing documentation or approvals Verifies propane orders and deliveries are booked accurately on sale, purchase, and storage contracts Monitors contract fulfillment and volume limits Manages email communication from drivers to confirm deliveries Manages recording and balancing inventory levels on a daily and monthly basis and month end reconciliation Completing assigned tasks for month end closing Administrative and backup support for Dispatch and Marketing teams Analytical research to resolve discrepancies in BOL information, pricing, contracts Manage fixed price programs as required Acting as a back-up for accounting administration peers and administrative support for dispatching and marketing departments Other duties as assigned What you'll bring: Bachelor's Degree, or Community College Diploma, or equivalent courses or equivalent professional experience preferred More than five (5) years, professional office experience Propane industry, Oil & Gas, Energy Trading, Transportation, or Logistics experience preferred Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening The hourly rate for this position is $23 - $25 per hour. This role will be eligible for overtime pay once scheduled work week hours are met. Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.
Reporting to the Manager Wholesale Sales Ops and Customer Service, the Territory Analyst - CSR provides a variety of activities relating to the administrative and clerical services ensuring accuracy and efficiency of operations and logistics. The Territory Analyst - CSR is responsible for overseeing the back-office needs of bulk propane logistics and distribution. The Territory Analyst
CSR will also be responsible for answering any inquiries regarding landed locations and dates, volumes etc. Territory Analyst
CSR will manage and maintain logistical records within the operational accounting system by communicating closely with dispatch, marketing, and accounting groups. Why join us: Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being. Opportunity: A continuous focus on professional development with many opportunities for training & career growth. Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization. What you'll do: Enters propane deliveries into operational accounting software Verifies transactions to ensure that they reflect correct load dates, pricing, volume, locations and freight or other charges Ensures that all required documentation and approvals have been obtained for issuing invoices and payment of invoices or expenses Follows up with the appropriate internal or vendor contacts to investigate and resolve any errors and discrepancies with logistics, or obtain missing documentation or approvals Verifies propane orders and deliveries are booked accurately on sale, purchase, and storage contracts Monitors contract fulfillment and volume limits Manages email communication from drivers to confirm deliveries Manages recording and balancing inventory levels on a daily and monthly basis and month end reconciliation Completing assigned tasks for month end closing Administrative and backup support for Dispatch and Marketing teams Analytical research to resolve discrepancies in BOL information, pricing, contracts Manage fixed price programs as required Acting as a back-up for accounting administration peers and administrative support for dispatching and marketing departments Other duties as assigned What you'll bring: Bachelor's Degree, or Community College Diploma, or equivalent courses or equivalent professional experience preferred More than five (5) years, professional office experience Propane industry, Oil & Gas, Energy Trading, Transportation, or Logistics experience preferred Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening The hourly rate for this position is $23 - $25 per hour. This role will be eligible for overtime pay once scheduled work week hours are met. Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.