Bilingual Customer Service Rep (French-English)
Bosch Group, Itasca, IL, United States
Bilingual Customer Service Rep (French-English)
Bosch Location Fields of work Customer Service Join as Professional Starting date According to arrangement Working time Full-time Division Bosch Global Service Solutions ONSITE ROLE. (No remote positions or remote training available.) In detail, the general tasks, and objectives of this position are: Answer inbound calls; and provide solutions to customers and clients Document actions by completing forms, reports, logs, and records Maintain a high morale within team Obtain situational information by ascertaining the nature of the problem, implement correct course of action Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business. Your Profile
High school diploma or equivalent Excellent verbal and written communication skills in both French and English Punctuality, organizational skills, and ability to prioritize and multi-task Work well under pressure and stressful situations; exhibit emotional control Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy Work comfortably on a computer with accurate typing skills of 40 wpm Prior dispatching experience is a plus Attention to detail and accuracy Professionalism in dealing with both internal and external contacts required Strong team player with ability to interact with all levels of staff in the company Self-starter; takes ownership of his/her work product Prolonged periods of sitting at a desk and working on a computer. Applicants must be 18 years or older All your information will be kept confidential according to EEO guidelines. We provide videos via YouTube. For these videos to be shown, you first have to give your consent. If you consent, data will be transferred to YouTube, cookies will be used, and the Google DoubleClick advertising network will be contacted. This may trigger further data processing operations. It cannot be ruled out that data will also be transferred to countries outside the European Economic Area. Help us shape the future of service and create exceptional customer experiences for global brands. Discover your career at Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 25 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of technical and digital services. To achieve the ambitious objectives of our recently acquired company in Itasca (Roadside Protect Inc.) we are looking for a Bilingual Customer Service Rep (French English) to join our Operations team. Roadside Protect is a strong provider of towing and roadside administration services in the U.S. and Canada and we are committed to delivering an excellent emergency roadside assistance experience for our customers. By connecting both companies, Roadside Protects deep regional industry knowledge is brought together with Boschs technology and service expertise, and global service setup. Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable. The chance to make a real impact thru opportunities for professional growth and continuous learning. Our people are what make us remarkable. This is why we recognize our associates contribution with attractive benefits including a generous 401k match. A collaborative, dynamic and international work environment We are conveniently located with easy highway access, onsite gym and massage chairs. Entry Level Position starting at $20.00 hourly. There are no upcoming events scheduled for the near future. Please check back later for updates. Please use our e-mail form at https://www.bosch.us/contact/. Telephone +1(917) 421-7209 Contact us How to explore open opportunities at Bosch and information about the hiring process. Find the right job offer Start your search by selecting one or more criteria using the filter tab or use the key word search. Click on the criteria to select them (multiple selections possible). Your search results will then be displayed. Click on individual search results to learn more about each opportunity. The job ad provides more details about the opportunity and initial information on the location specific information. You can express your interest by clicking on the "Apply now" button. You will be directed to our application system. There are various ways to submit your application: Upload your resume Apply using your LinkedIn or Indeed profile Enter your information manually After clicking "Continue", you have the option to attach supporting documents to your application (i.e. cover letters). Individual files should not be larger than 10 MB. Please read the Bosch privacy policy. You can apply after acknowledging that you have read and understand the privacy policy. Complete your application by clicking on "Submit". Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, veteran status, genetic information, or any other protected class. If you are selected for an interview, you will be contacted by our HR team on next steps. You will have the opportunity to showcase your professional experience and learn more about Bosch. The interview will take place either virtually or on site to give us the opportunity to get to know you better and to answer any questions that you may have about our company. If you and Bosch are a perfect match, you will receive your employment contract. Once you have received and accepted an offer of employment with Bosch, your assigned HR representative will guide you through the pre-onboarding process. This may include pre-employment screening, new hire paperwork, and company policies. After you have successfully passed the pre-employment screening process, you will coordinate with your HR representative to confirm your start date. Within the first couple of weeks of your start date, there will be many exciting events to help you integrate into Bosch. We look forward to seeing you #WorkLikeABosch!
Bosch Location Fields of work Customer Service Join as Professional Starting date According to arrangement Working time Full-time Division Bosch Global Service Solutions ONSITE ROLE. (No remote positions or remote training available.) In detail, the general tasks, and objectives of this position are: Answer inbound calls; and provide solutions to customers and clients Document actions by completing forms, reports, logs, and records Maintain a high morale within team Obtain situational information by ascertaining the nature of the problem, implement correct course of action Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business. Your Profile
High school diploma or equivalent Excellent verbal and written communication skills in both French and English Punctuality, organizational skills, and ability to prioritize and multi-task Work well under pressure and stressful situations; exhibit emotional control Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy Work comfortably on a computer with accurate typing skills of 40 wpm Prior dispatching experience is a plus Attention to detail and accuracy Professionalism in dealing with both internal and external contacts required Strong team player with ability to interact with all levels of staff in the company Self-starter; takes ownership of his/her work product Prolonged periods of sitting at a desk and working on a computer. Applicants must be 18 years or older All your information will be kept confidential according to EEO guidelines. We provide videos via YouTube. For these videos to be shown, you first have to give your consent. If you consent, data will be transferred to YouTube, cookies will be used, and the Google DoubleClick advertising network will be contacted. This may trigger further data processing operations. It cannot be ruled out that data will also be transferred to countries outside the European Economic Area. Help us shape the future of service and create exceptional customer experiences for global brands. Discover your career at Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 25 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of technical and digital services. To achieve the ambitious objectives of our recently acquired company in Itasca (Roadside Protect Inc.) we are looking for a Bilingual Customer Service Rep (French English) to join our Operations team. Roadside Protect is a strong provider of towing and roadside administration services in the U.S. and Canada and we are committed to delivering an excellent emergency roadside assistance experience for our customers. By connecting both companies, Roadside Protects deep regional industry knowledge is brought together with Boschs technology and service expertise, and global service setup. Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable. The chance to make a real impact thru opportunities for professional growth and continuous learning. Our people are what make us remarkable. This is why we recognize our associates contribution with attractive benefits including a generous 401k match. A collaborative, dynamic and international work environment We are conveniently located with easy highway access, onsite gym and massage chairs. Entry Level Position starting at $20.00 hourly. There are no upcoming events scheduled for the near future. Please check back later for updates. Please use our e-mail form at https://www.bosch.us/contact/. Telephone +1(917) 421-7209 Contact us How to explore open opportunities at Bosch and information about the hiring process. Find the right job offer Start your search by selecting one or more criteria using the filter tab or use the key word search. Click on the criteria to select them (multiple selections possible). Your search results will then be displayed. Click on individual search results to learn more about each opportunity. The job ad provides more details about the opportunity and initial information on the location specific information. You can express your interest by clicking on the "Apply now" button. You will be directed to our application system. There are various ways to submit your application: Upload your resume Apply using your LinkedIn or Indeed profile Enter your information manually After clicking "Continue", you have the option to attach supporting documents to your application (i.e. cover letters). Individual files should not be larger than 10 MB. Please read the Bosch privacy policy. You can apply after acknowledging that you have read and understand the privacy policy. Complete your application by clicking on "Submit". Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, veteran status, genetic information, or any other protected class. If you are selected for an interview, you will be contacted by our HR team on next steps. You will have the opportunity to showcase your professional experience and learn more about Bosch. The interview will take place either virtually or on site to give us the opportunity to get to know you better and to answer any questions that you may have about our company. If you and Bosch are a perfect match, you will receive your employment contract. Once you have received and accepted an offer of employment with Bosch, your assigned HR representative will guide you through the pre-onboarding process. This may include pre-employment screening, new hire paperwork, and company policies. After you have successfully passed the pre-employment screening process, you will coordinate with your HR representative to confirm your start date. Within the first couple of weeks of your start date, there will be many exciting events to help you integrate into Bosch. We look forward to seeing you #WorkLikeABosch!