Appointment Center Representative
LHH, San Diego, CA, United States
Appointment Center Representative
Appointment Center Representative
San Diego, CA Job Type: Temp-to-Hire Schedule: MondayFriday, 8:00 AM5:00 PM (40 hours/week, onsite) Pay: $25.00/hour Location: San Diego, CA About the Role
A large, well-established healthcare organization is seeking experienced Appointment Center Representatives to support patients across multiple departments. This is a high-volume, highly structured call center environment where quality, accuracy, and professionalism matter just as much as empathy. What You'll Be Doing
Handle a steady volume of inbound calls from patients requesting appointments, information, or assistance across departments such as Internal Medicine, Specialty Care, Physical Therapy, and Lab Services Schedule, reschedule, and cancel appointments using established protocols and provider availability guidelines Determine the urgency of patient needs, escalating or transferring calls appropriately when required Accurately document patient interactions and compose detailed messages for physicians, nurses, and clinical staff Provide clear, courteous, and professional responses to general questions using internal systems and databases Offer appointment alternatives when needed and prioritize patient needs while maintaining service standards Maintain composure and professionalism during difficult or emotional patient interactions Meet established productivity and quality benchmarks in a structured appointment center environment Perform supporting clerical tasks such as provider assignment, outbound scheduling calls, and follow-up coordination What They're Looking For
High School Diploma or equivalent At least 1 year of customer service or call center experience strongly preferred Experience in healthcare, medical scheduling, or appointment centers is a plus Ability to navigate multiple computer systems comfortably in a fast-paced environment Strong attention to detail and clear written documentation skills Professional phone presence with excellent listening and communication skills Working knowledge of medical terminology is highly desirable Must be able to work onsite; this role is not remote Why This Role Stands Out
Full-time, steady weekday schedule Structured training and clear performance expectations Exposure to multiple medical specialties and care teams Strong potential for conversion to a permanent role based on performance Work with a mission-driven healthcare organization focused on patient access and service quality
Appointment Center Representative
San Diego, CA Job Type: Temp-to-Hire Schedule: MondayFriday, 8:00 AM5:00 PM (40 hours/week, onsite) Pay: $25.00/hour Location: San Diego, CA About the Role
A large, well-established healthcare organization is seeking experienced Appointment Center Representatives to support patients across multiple departments. This is a high-volume, highly structured call center environment where quality, accuracy, and professionalism matter just as much as empathy. What You'll Be Doing
Handle a steady volume of inbound calls from patients requesting appointments, information, or assistance across departments such as Internal Medicine, Specialty Care, Physical Therapy, and Lab Services Schedule, reschedule, and cancel appointments using established protocols and provider availability guidelines Determine the urgency of patient needs, escalating or transferring calls appropriately when required Accurately document patient interactions and compose detailed messages for physicians, nurses, and clinical staff Provide clear, courteous, and professional responses to general questions using internal systems and databases Offer appointment alternatives when needed and prioritize patient needs while maintaining service standards Maintain composure and professionalism during difficult or emotional patient interactions Meet established productivity and quality benchmarks in a structured appointment center environment Perform supporting clerical tasks such as provider assignment, outbound scheduling calls, and follow-up coordination What They're Looking For
High School Diploma or equivalent At least 1 year of customer service or call center experience strongly preferred Experience in healthcare, medical scheduling, or appointment centers is a plus Ability to navigate multiple computer systems comfortably in a fast-paced environment Strong attention to detail and clear written documentation skills Professional phone presence with excellent listening and communication skills Working knowledge of medical terminology is highly desirable Must be able to work onsite; this role is not remote Why This Role Stands Out
Full-time, steady weekday schedule Structured training and clear performance expectations Exposure to multiple medical specialties and care teams Strong potential for conversion to a permanent role based on performance Work with a mission-driven healthcare organization focused on patient access and service quality