Spec, Consumer Loan Servicing
BCU, Vernon Hills, IL, United States
Job Title
Responsible for meeting Loan Servicing and/or Bankruptcy department SLAs, provide frontline support and achieve department goals. This role is responsible for gathering, performing, and processing advanced technical operations including bankruptcy. Role and Responsibilities
Support Consumer Loan Servicing and/or Bankruptcy Team in reaching department goals. Responsible for processing filing notifications, proof of claims, reaffirmations, and other account maintenance requests related to bankruptcies. Prepare documents and update existing loan records when subsequent changes have been approved related to modifications, balloons, extension agreements. Assist with communication between BCU and 3rd party partners for assistance on Bankruptcy or Product Claims, Purchases and Cancellations. Support and guide frontline departments with problem solving in a timely manner through emails and TEAMs. Review, sort and file all on-site mail related to Imaging. Answer questions regarding products, policies, and procedures. Engage and assist team with best member experience. Meet and exceed service level standards. Qualifications and Education Requirements
High school diploma or equivalent required. Results oriented. Member and quality focus. Excellent communication skills, written and verbal. High proficiency with Symitar, Akkelerant, Evolve, PSCU, Dealertrack, MS Office Suite preferred. Highly motivated, able to prioritize work and perform well in a high-volume environment. BCU Shared Values
We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization. We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we've created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner.
Responsible for meeting Loan Servicing and/or Bankruptcy department SLAs, provide frontline support and achieve department goals. This role is responsible for gathering, performing, and processing advanced technical operations including bankruptcy. Role and Responsibilities
Support Consumer Loan Servicing and/or Bankruptcy Team in reaching department goals. Responsible for processing filing notifications, proof of claims, reaffirmations, and other account maintenance requests related to bankruptcies. Prepare documents and update existing loan records when subsequent changes have been approved related to modifications, balloons, extension agreements. Assist with communication between BCU and 3rd party partners for assistance on Bankruptcy or Product Claims, Purchases and Cancellations. Support and guide frontline departments with problem solving in a timely manner through emails and TEAMs. Review, sort and file all on-site mail related to Imaging. Answer questions regarding products, policies, and procedures. Engage and assist team with best member experience. Meet and exceed service level standards. Qualifications and Education Requirements
High school diploma or equivalent required. Results oriented. Member and quality focus. Excellent communication skills, written and verbal. High proficiency with Symitar, Akkelerant, Evolve, PSCU, Dealertrack, MS Office Suite preferred. Highly motivated, able to prioritize work and perform well in a high-volume environment. BCU Shared Values
We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization. We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we've created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner.