Customer Service Representative
CRH, Chandler, AZ, United States
Customer Service Representative
Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Job Summary: This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. Job Location: This is an on-site position based out of our manufacturing site in Chandler, AZ. Job Responsibilities: Assist customer with product questions, ordering, order tracking, complaints, and problems Enter orders into system for delivery Prepare quotes Issue credits or debits accurately when applicable Answer incoming calls Assist walk-in counter customers Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed Job Requirements: High school diploma /equivalent or comparable in related experience Detail oriented Data entry Good with basic math Skilled in Microsoft Office suite Good organizational and problem-solving skills Experience with a multi-line phone system Attention to detail Pleasant phone personality Ability to multi-task Bilingual skills: English and Spanish Experience in building materials industry Ability to sit for extended periods of time Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard Bending and some lifting Extensive writing Extensive phone and radio use Tasks can be very repetitive Slight lifting of ship tickets and overnight packages What CRH Offers You: Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH: CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.
Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Job Summary: This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. Job Location: This is an on-site position based out of our manufacturing site in Chandler, AZ. Job Responsibilities: Assist customer with product questions, ordering, order tracking, complaints, and problems Enter orders into system for delivery Prepare quotes Issue credits or debits accurately when applicable Answer incoming calls Assist walk-in counter customers Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed Job Requirements: High school diploma /equivalent or comparable in related experience Detail oriented Data entry Good with basic math Skilled in Microsoft Office suite Good organizational and problem-solving skills Experience with a multi-line phone system Attention to detail Pleasant phone personality Ability to multi-task Bilingual skills: English and Spanish Experience in building materials industry Ability to sit for extended periods of time Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard Bending and some lifting Extensive writing Extensive phone and radio use Tasks can be very repetitive Slight lifting of ship tickets and overnight packages What CRH Offers You: Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH: CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.