Senior Director of Proposal Management & Creative Services
HMSHost, Bethesda, MD, United States
Purpose:
The Senior Director of Proposal Management & Creative Services is responsible for the strategy, quality, and delivery of Business Development proposals. This role leads a team and operating model that allows the VPs of Business Development to focus on client relationships and win strategy, elevates every submittal, and ensures the proposal process consistently delivers at the highest level of quality.
Essential Functions: Leads the proposal management team responsible for managing RFP projects, writing, designing, and managing various B2B projects, including lease extension presentations, proposals, oral presentations, and conference exhibits; manages the proposal process in response to RFPs and RFEIs Owns the overall quality and competitiveness of proposals; serves as strategic partner to VPs of Business Development translating client intelligence, competitive context, and win strategy into a proposal process that produces differentiated, compelling submittals Defines the functional requirements needed to develop proposals by assessing, writing, researching, designing, packaging, and conducting quality assurance before delivering a world-class proposal Establishes the department’s intake, coordination, and content-gathering protocols, creating a structured and professional interface between the Proposal team and internal partners across Operations, Finance, Legal, Concepts, and other departments; ensures all cross-functional engagement is organized, purposeful, and efficient Holds accountability for proposal timelines, resource allocation, and delivery; proactively identifies risks to submission and deadlines and resolves capacity, quality, or coordination issues before they escalate to Business Development leadership Assigns project managers and proposal staff to participate in proposals, gathers feedback from VPs of Development on staff performance, develops staff capabilities, performs supervisory role for the proposal management team Manages large and complex proposal projects, with multiple sub-projects, requiring senior level oversight and extensive executive communications Oversees the development of project plans, including defining objectives, methods, timetables, and budget Oversees in-house and external resources to meet creative services needs on-time and within budget, ensuring high quality standards while meeting strict deadlines Participates with SVPs and VPs of development in forming themes and discriminators for the response framework that align with the established win strategy; participates actively in proposal reviews and debriefs Leads digital content initiatives; ensures on trend, high-quality creative images represent the company in B2B communications and customer-facing applications including the corporate website, digital ordering devices, and menu boards Establishes organizational protocols or systems to identify customer issues, trends, opportunities, and effectively integrates them into strategy Selects and implements organizational and process tools to increase efficiencies with project management and asset management
Reporting Relationship :
The Senior Director of Proposal Management & Creative Services reports to the Senior Vice President of Business Development
Minimum Qualifications, Knowledge, Skills, and Work Environment : Education and Experience: The combination of education and professional experience must exceed 10 years: In a leadership role: Requires 5 years of experience leading a team of creative professionals engaged in proposal/project management in business development In a technical role: Requires 10 years of experience engaged in developing and delivering proposal management and creative content A bachelor’s degree in a program related to the functional area can count for 3 of the ten-year requirement An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the ten-year requirement In the industry: 3-5 years of Airport F&B and/or Retail experience Specialized Training: Training that leads to an in-depth understanding of the creative process and proposal/project management in business development Training that leads to demonstrated expertise in MS Project, Adobe InDesign, Adobe Creative suite applications Training that leads to demonstrated expertise of presentation creation in PowerPoint/KeyNote/Prezi Training that leads to demonstrated experience with photographic art direction; photography skills preferred Specialized Skillsets/Competencies/Traits: Advanced business acumen and also has the strategic mindset required to understand the long-term implications of proposal management decisions and to advance the organization’s goals Demonstrated history of anticipating the needs of the business and complex stakeholders, the employee population, and individual circumstances Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results
Travel/Location: This position is based at the North America Support Center in Bethesda, MD Requires up to 20% travel
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
The Senior Director of Proposal Management & Creative Services is responsible for the strategy, quality, and delivery of Business Development proposals. This role leads a team and operating model that allows the VPs of Business Development to focus on client relationships and win strategy, elevates every submittal, and ensures the proposal process consistently delivers at the highest level of quality.
Essential Functions: Leads the proposal management team responsible for managing RFP projects, writing, designing, and managing various B2B projects, including lease extension presentations, proposals, oral presentations, and conference exhibits; manages the proposal process in response to RFPs and RFEIs Owns the overall quality and competitiveness of proposals; serves as strategic partner to VPs of Business Development translating client intelligence, competitive context, and win strategy into a proposal process that produces differentiated, compelling submittals Defines the functional requirements needed to develop proposals by assessing, writing, researching, designing, packaging, and conducting quality assurance before delivering a world-class proposal Establishes the department’s intake, coordination, and content-gathering protocols, creating a structured and professional interface between the Proposal team and internal partners across Operations, Finance, Legal, Concepts, and other departments; ensures all cross-functional engagement is organized, purposeful, and efficient Holds accountability for proposal timelines, resource allocation, and delivery; proactively identifies risks to submission and deadlines and resolves capacity, quality, or coordination issues before they escalate to Business Development leadership Assigns project managers and proposal staff to participate in proposals, gathers feedback from VPs of Development on staff performance, develops staff capabilities, performs supervisory role for the proposal management team Manages large and complex proposal projects, with multiple sub-projects, requiring senior level oversight and extensive executive communications Oversees the development of project plans, including defining objectives, methods, timetables, and budget Oversees in-house and external resources to meet creative services needs on-time and within budget, ensuring high quality standards while meeting strict deadlines Participates with SVPs and VPs of development in forming themes and discriminators for the response framework that align with the established win strategy; participates actively in proposal reviews and debriefs Leads digital content initiatives; ensures on trend, high-quality creative images represent the company in B2B communications and customer-facing applications including the corporate website, digital ordering devices, and menu boards Establishes organizational protocols or systems to identify customer issues, trends, opportunities, and effectively integrates them into strategy Selects and implements organizational and process tools to increase efficiencies with project management and asset management
Reporting Relationship :
The Senior Director of Proposal Management & Creative Services reports to the Senior Vice President of Business Development
Minimum Qualifications, Knowledge, Skills, and Work Environment : Education and Experience: The combination of education and professional experience must exceed 10 years: In a leadership role: Requires 5 years of experience leading a team of creative professionals engaged in proposal/project management in business development In a technical role: Requires 10 years of experience engaged in developing and delivering proposal management and creative content A bachelor’s degree in a program related to the functional area can count for 3 of the ten-year requirement An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the ten-year requirement In the industry: 3-5 years of Airport F&B and/or Retail experience Specialized Training: Training that leads to an in-depth understanding of the creative process and proposal/project management in business development Training that leads to demonstrated expertise in MS Project, Adobe InDesign, Adobe Creative suite applications Training that leads to demonstrated expertise of presentation creation in PowerPoint/KeyNote/Prezi Training that leads to demonstrated experience with photographic art direction; photography skills preferred Specialized Skillsets/Competencies/Traits: Advanced business acumen and also has the strategic mindset required to understand the long-term implications of proposal management decisions and to advance the organization’s goals Demonstrated history of anticipating the needs of the business and complex stakeholders, the employee population, and individual circumstances Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results
Travel/Location: This position is based at the North America Support Center in Bethesda, MD Requires up to 20% travel
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).