ServiceNow Engagement Lead
Computer Task, Columbus, OH, United States
CTG is seeking to fill a ServiceNow Engagement Lead position for our client.
Location:
Columbus, OH (Onsite) Duration:
12 Month Contract
Duties
Lead end-to-end delivery of complex ServiceNow engagements, managing scope, schedule, budget, and governance across multiple parallel workstreams
Serve as the primary liaison between technical teams and senior stakeholders, ensuring alignment with business objectives
Facilitate executive-level communications including workshops, steering committee meetings, and status reporting
Ensure all platform configurations and architectural decisions comply with FedRAMP security standards and public sector regulatory requirements
Drive delivery using Agile/Scrum methodologies (e.g., NowCreate), including sprint planning, backlog management, and RIDAC tracking
Coordinate cross-functional teams including Business Analysts, Developers, and Architects to translate business requirements into scalable solutions
Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure successful adoption and satisfaction
Proactively identify and resolve delivery risks, issues, and dependencies in a high-stakes, regulated environment
Skills
Exceptional verbal communication skills (critical requirement), with the ability to clearly articulate complex concepts to diverse audiences
Strong stakeholder management and executive presence
Deep expertise across ServiceNow platform modules (ITSM, ITOM, HRSD, CSM, SPM, etc.)
Proven leadership in Agile/Scrum delivery environments
Strong understanding of FedRAMP compliance and governance frameworks
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Location:
Columbus, OH (Onsite) Duration:
12 Month Contract
Duties
Lead end-to-end delivery of complex ServiceNow engagements, managing scope, schedule, budget, and governance across multiple parallel workstreams
Serve as the primary liaison between technical teams and senior stakeholders, ensuring alignment with business objectives
Facilitate executive-level communications including workshops, steering committee meetings, and status reporting
Ensure all platform configurations and architectural decisions comply with FedRAMP security standards and public sector regulatory requirements
Drive delivery using Agile/Scrum methodologies (e.g., NowCreate), including sprint planning, backlog management, and RIDAC tracking
Coordinate cross-functional teams including Business Analysts, Developers, and Architects to translate business requirements into scalable solutions
Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure successful adoption and satisfaction
Proactively identify and resolve delivery risks, issues, and dependencies in a high-stakes, regulated environment
Skills
Exceptional verbal communication skills (critical requirement), with the ability to clearly articulate complex concepts to diverse audiences
Strong stakeholder management and executive presence
Deep expertise across ServiceNow platform modules (ITSM, ITOM, HRSD, CSM, SPM, etc.)
Proven leadership in Agile/Scrum delivery environments
Strong understanding of FedRAMP compliance and governance frameworks
#J-18808-Ljbffr