Customer Service Representative - East Providence, RI
Signode, East Providence, RI, United States
Company Description
With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.
Benefits Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, RPP and RRSP, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.
Salary The hourly wage for this position ranges from $21.80-24.50 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.
Summary The Customer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.
Essential Functions
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Inputting of orders and discuss with production team required due dates
Follow up on changes to delivery date and communicate to production
Follow up with customers for whom payments are past due.
Keep an updated list of both AP and OTS.
Qualifications Education: High School Diploma or GED required; Associates degree in Business or related field preferred
2+ years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment.
Ticketing system experience, a plus.
ERP experience, a plus, including quoting, order entry, and returns.
Proficiency in Microsoft Word and Excel
Functional Success Drivers
Customer Focus
Detail Orientated
Interpersonal Savvy
Energy
Communication
Listening
Additional Information All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodation Statement To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.
Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at HRRecruiting@Signode.com.
EEO Statements Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States. Signode Industrial Group, LLC is an Equal Opportunity / Affluent Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
#J-18808-Ljbffr
Benefits Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, RPP and RRSP, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.
Salary The hourly wage for this position ranges from $21.80-24.50 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.
Summary The Customer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.
Essential Functions
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Inputting of orders and discuss with production team required due dates
Follow up on changes to delivery date and communicate to production
Follow up with customers for whom payments are past due.
Keep an updated list of both AP and OTS.
Qualifications Education: High School Diploma or GED required; Associates degree in Business or related field preferred
2+ years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment.
Ticketing system experience, a plus.
ERP experience, a plus, including quoting, order entry, and returns.
Proficiency in Microsoft Word and Excel
Functional Success Drivers
Customer Focus
Detail Orientated
Interpersonal Savvy
Energy
Communication
Listening
Additional Information All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodation Statement To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.
Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at HRRecruiting@Signode.com.
EEO Statements Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States. Signode Industrial Group, LLC is an Equal Opportunity / Affluent Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
#J-18808-Ljbffr