Customer Service Representative
PetVet Care Centers, San Angelo, TX, United States
PetVet Care Centers' Western Veterinary Hospital is currently seeking a
Customer Service Representative
to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. Position Overview
The Customer Service Representative contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Key Responsibilities
Provides excellent customer service in‑person, over the phone, and during high‑stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well‑being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions. Qualifications
Previous experience as a Customer Service Representative (CSR) is preferred. Must be able to work with computers and answer phones professionally. Professional attire is required. Knowledge of dogs, cats, and equine animals is a plus. Willingness to train. Schedule
Full Time, Rotating Shift Hours of Operation: Monday–Friday; 7:30 AM – 6:00 PM. Open the 2nd and 4th Saturday; 7:30 AM – 1:00 PM. Schedule will typically be a 9 AM to 6 PM shift from Monday–Friday. Will have to work some Saturdays from 7:30 AM – 1:00 PM. Understand that shifts can change quickly and the possibility of having to stay later or come in earlier depending on the hospital's needs. What We Offer
Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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Customer Service Representative
to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. Position Overview
The Customer Service Representative contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Key Responsibilities
Provides excellent customer service in‑person, over the phone, and during high‑stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well‑being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions. Qualifications
Previous experience as a Customer Service Representative (CSR) is preferred. Must be able to work with computers and answer phones professionally. Professional attire is required. Knowledge of dogs, cats, and equine animals is a plus. Willingness to train. Schedule
Full Time, Rotating Shift Hours of Operation: Monday–Friday; 7:30 AM – 6:00 PM. Open the 2nd and 4th Saturday; 7:30 AM – 1:00 PM. Schedule will typically be a 9 AM to 6 PM shift from Monday–Friday. Will have to work some Saturdays from 7:30 AM – 1:00 PM. Understand that shifts can change quickly and the possibility of having to stay later or come in earlier depending on the hospital's needs. What We Offer
Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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