Associate Director, Customer Experience UFS
Unilever, Hoboken, NJ, United States
Associate Director, Customer Experience UFS
Location:
Hoboken HQ
Terms & Conditions:
Full time. International assignment is not available for this role and relocation for local and international candidates is not provided.
Job Purpose The Associate Director of Customer Experience is a senior leader responsible for redefining how Unilever engages with UFS customers, creating bespoke, industry‑leading experiences across every touchpoint. The role combines strategic influence with flawless execution, applying commercial insight to co‑create engagement strategies with Customer Development, Customer Strategy & Planning, Business Unit Marketing, and functional stakeholders (Customer Operations). The leader orchestrates bespoke experiences that position Unilever as a trusted partner in a Unilever UFS HQ forum, at major conferences, customer engagements, and high‑profile UFS events. This leader also plays a pivotal role in shaping customer scorecard management, owning the collaboration with Customer Operations to deliver customer excellence.
Key Responsibilities
Act as a thought leader, co‑creating UFS engagement strategies with Sales, Marketing, and functional partners that anticipate UFS customer needs and drive commercial priorities.
Challenge norms and introduce innovative approaches to elevate UFS presence across every touchpoint.
Own end‑to‑end design and delivery of customer engagements, HQ visits, industry forums, and high‑profile UFS events ensuring seamless, premium experiences.
Craft compelling narratives that position Unilever as the benchmark for partnership excellence.
Develop and maintain strong key relationships with top UFS distributors.
Work with cross‑functional colleagues to drive customer excellence in meeting service targets as measured by the customer (SAMBC).
Develop standardized reporting that understands gaps with customers and evaluate trade‑offs to satisfy both Unilever and UFS customers.
Implement continuous improvement opportunities that drive value for Unilever and UFS customers.
Act as a connector across functions, ensuring alignment and consistency in how Unilever engages customers, and show up at internal and external events.
Influence leaders at all levels to ensure everyone is on the same journey and create an impact with UFS customers.
Required Qualifications
9–10 years of experience in Customer Operations (Supply Chain), Customer Development (Sales), related roles, with a strong track record in direct customer engagement.
Experience partnering with senior leaders and cross‑functional teams to deliver outcomes.
Skilled in storytelling, customer collaboration and strategic thinking.
Strong relationship management and team leadership both internally and externally.
Compensation Pay:
$146,200 to $219,400.
Bonus:
Eligible.
Long‑Term Incentive (LTI):
Eligible.
Benefits Unilever employees are eligible to participate in our benefits plan. Benefits include health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, and a range of voluntary benefits.
Equal Opportunity Employer At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons With Disabilities. For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal.
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Hoboken HQ
Terms & Conditions:
Full time. International assignment is not available for this role and relocation for local and international candidates is not provided.
Job Purpose The Associate Director of Customer Experience is a senior leader responsible for redefining how Unilever engages with UFS customers, creating bespoke, industry‑leading experiences across every touchpoint. The role combines strategic influence with flawless execution, applying commercial insight to co‑create engagement strategies with Customer Development, Customer Strategy & Planning, Business Unit Marketing, and functional stakeholders (Customer Operations). The leader orchestrates bespoke experiences that position Unilever as a trusted partner in a Unilever UFS HQ forum, at major conferences, customer engagements, and high‑profile UFS events. This leader also plays a pivotal role in shaping customer scorecard management, owning the collaboration with Customer Operations to deliver customer excellence.
Key Responsibilities
Act as a thought leader, co‑creating UFS engagement strategies with Sales, Marketing, and functional partners that anticipate UFS customer needs and drive commercial priorities.
Challenge norms and introduce innovative approaches to elevate UFS presence across every touchpoint.
Own end‑to‑end design and delivery of customer engagements, HQ visits, industry forums, and high‑profile UFS events ensuring seamless, premium experiences.
Craft compelling narratives that position Unilever as the benchmark for partnership excellence.
Develop and maintain strong key relationships with top UFS distributors.
Work with cross‑functional colleagues to drive customer excellence in meeting service targets as measured by the customer (SAMBC).
Develop standardized reporting that understands gaps with customers and evaluate trade‑offs to satisfy both Unilever and UFS customers.
Implement continuous improvement opportunities that drive value for Unilever and UFS customers.
Act as a connector across functions, ensuring alignment and consistency in how Unilever engages customers, and show up at internal and external events.
Influence leaders at all levels to ensure everyone is on the same journey and create an impact with UFS customers.
Required Qualifications
9–10 years of experience in Customer Operations (Supply Chain), Customer Development (Sales), related roles, with a strong track record in direct customer engagement.
Experience partnering with senior leaders and cross‑functional teams to deliver outcomes.
Skilled in storytelling, customer collaboration and strategic thinking.
Strong relationship management and team leadership both internally and externally.
Compensation Pay:
$146,200 to $219,400.
Bonus:
Eligible.
Long‑Term Incentive (LTI):
Eligible.
Benefits Unilever employees are eligible to participate in our benefits plan. Benefits include health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, and a range of voluntary benefits.
Equal Opportunity Employer At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons With Disabilities. For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal.
#J-18808-Ljbffr