Member Service Representative
Threeriverselectric, Lisbon, IA, United States
Member Service Representative
The Member Service Representative (MSR) serves as a vital link between Three Rivers Electric Cooperative and its members. This position is responsible for providing prompt, courteous, and accurate assistance to members both in person and via phone. The MSR performs a variety of administrative, cashiering, and receptionist duties while maintaining accurate member records and processing service-related transactions in a computerized environment.
Serve as the first point of contact for members, handling inquiries and service requests via phone and in person
Perform cashier duties including processing payments, issuing receipts, and reconciling cash drawers
Handle receptionist duties such as greeting visitors and directing phone calls to appropriate staff
Assist with taking outage calls and communicating outage information to appropriate personnel
Maintain accurate and up-to-date member records in the Cooperative’s computer systems
Process member account transactions including new service applications, disconnects, reconnects, and transfers
Collaborate with internal departments to ensure seamless member service
Operate standard office equipment and perform general clerical tasks as needed
Flexibility to report to the Linn or Brazito office locations as required
Perform other duties as assigned
Relationships
Internal
Reports to Supervisor of Member Services
Works closely with other MSRs
Cooperates with all department managers and employees to provide assistance as needed
External
Membership – maintains a courteous and positive relation with members in all necessary dealings
General Public – maintains a courteous and positive relation in all contacts with General Public
Associated Organizations – maintains a courteous and positive relation in all contacts with Associated Organizations
This job description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties as assigned by Supervisor of Member Services, Manager of Administrative Services, CEO/General Manager, or other management as required.
TREC reserves the right to revise or change the job responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
Qualifications and Skills
Education and Experience
High school diploma or equivalent required
Associate’s degree or a minimum of five (5) years of experience in customer service preferred
Certificates and Licenses
Possess and maintain a valid Missouri driver’s license
Must have reliable transportation
Strong communication skills, both verbal and written
Excellent interpersonal and customer service skills
Detail-oriented with strong organizational skills
Ability to work effectively in a fast-paced and team-oriented environment
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Skilled in computer data entry and operation of electronic business equipment
Must maintain confidentiality of member and cooperative information
Regular and predictable attendance is required
Working Conditions
Regular and timely attendance is an essential function of this position. Normal work hours are 8:00 a.m. to 4:30 p.m. Monday through Friday and may require additional hours or weekend work.
Occasional business travel within the Cooperative’s system, as well as attend functions relevant to the position. Attend meetings as a participant or observer and attend training seminars both at the office and at various outside locations upon request.
Employee may also be required to handle and perform work safely and efficiently through stressful situations
All duties should be considered essential functions per the Americans with Disabilities Act.
Physical Demands
Works in a climate-controlled office environment. Job requires sitting, standing, walking, bending, and reaching. Requires good finger dexterity, repetitive motions with hands and fingers
Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Maintain neat, well-groomed, and business-like appearance
Holidays – Nine (9)
Vacation and Sick Leave
Health Insurance
Employee-only premium paid at 100%
Dependent/Spouse premium paid at 50%
Paid Life Insurance
Long-Term Disability Insurance (premium sharing)
Retirement Plan – Defined Benefit (Age 62) – Employer funded
Retirement Plan – 401(k) with employer base contributions and matching
All interested applicants will need to submit the following information to be considered for the position as described. Incomplete submissions will not be accepted or considered.
Employment Application:
The employment application can be obtained through this link. Please complete in full.
Cover Letter:
Submit a cover letter that includes why your qualifications are a good fit for TREC.
Resume:
Submit a full and complete resume.
Professional References:
Submit at least three (3) professional references. You may also include additional character references but not in place of professional references. References can be included in the resume or the job application if desired, or as a separate document.
Submission Options:
No Submissions will be accepted after
October 24, 2025 .
Option 1:
Complete online application and upload all required documents - Online Application
Three Rivers Electric Cooperative – Attn: Human Resources – PO Box 918 – Linn, MO 65051
Option 4:
Deliver to our reception desk at our Linn office only.
Three Rivers Electric Cooperative – 1324 E Main – Linn, MO 65051
#J-18808-Ljbffr
Serve as the first point of contact for members, handling inquiries and service requests via phone and in person
Perform cashier duties including processing payments, issuing receipts, and reconciling cash drawers
Handle receptionist duties such as greeting visitors and directing phone calls to appropriate staff
Assist with taking outage calls and communicating outage information to appropriate personnel
Maintain accurate and up-to-date member records in the Cooperative’s computer systems
Process member account transactions including new service applications, disconnects, reconnects, and transfers
Collaborate with internal departments to ensure seamless member service
Operate standard office equipment and perform general clerical tasks as needed
Flexibility to report to the Linn or Brazito office locations as required
Perform other duties as assigned
Relationships
Internal
Reports to Supervisor of Member Services
Works closely with other MSRs
Cooperates with all department managers and employees to provide assistance as needed
External
Membership – maintains a courteous and positive relation with members in all necessary dealings
General Public – maintains a courteous and positive relation in all contacts with General Public
Associated Organizations – maintains a courteous and positive relation in all contacts with Associated Organizations
This job description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties as assigned by Supervisor of Member Services, Manager of Administrative Services, CEO/General Manager, or other management as required.
TREC reserves the right to revise or change the job responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
Qualifications and Skills
Education and Experience
High school diploma or equivalent required
Associate’s degree or a minimum of five (5) years of experience in customer service preferred
Certificates and Licenses
Possess and maintain a valid Missouri driver’s license
Must have reliable transportation
Strong communication skills, both verbal and written
Excellent interpersonal and customer service skills
Detail-oriented with strong organizational skills
Ability to work effectively in a fast-paced and team-oriented environment
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Skilled in computer data entry and operation of electronic business equipment
Must maintain confidentiality of member and cooperative information
Regular and predictable attendance is required
Working Conditions
Regular and timely attendance is an essential function of this position. Normal work hours are 8:00 a.m. to 4:30 p.m. Monday through Friday and may require additional hours or weekend work.
Occasional business travel within the Cooperative’s system, as well as attend functions relevant to the position. Attend meetings as a participant or observer and attend training seminars both at the office and at various outside locations upon request.
Employee may also be required to handle and perform work safely and efficiently through stressful situations
All duties should be considered essential functions per the Americans with Disabilities Act.
Physical Demands
Works in a climate-controlled office environment. Job requires sitting, standing, walking, bending, and reaching. Requires good finger dexterity, repetitive motions with hands and fingers
Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Maintain neat, well-groomed, and business-like appearance
Holidays – Nine (9)
Vacation and Sick Leave
Health Insurance
Employee-only premium paid at 100%
Dependent/Spouse premium paid at 50%
Paid Life Insurance
Long-Term Disability Insurance (premium sharing)
Retirement Plan – Defined Benefit (Age 62) – Employer funded
Retirement Plan – 401(k) with employer base contributions and matching
All interested applicants will need to submit the following information to be considered for the position as described. Incomplete submissions will not be accepted or considered.
Employment Application:
The employment application can be obtained through this link. Please complete in full.
Cover Letter:
Submit a cover letter that includes why your qualifications are a good fit for TREC.
Resume:
Submit a full and complete resume.
Professional References:
Submit at least three (3) professional references. You may also include additional character references but not in place of professional references. References can be included in the resume or the job application if desired, or as a separate document.
Submission Options:
No Submissions will be accepted after
October 24, 2025 .
Option 1:
Complete online application and upload all required documents - Online Application
Three Rivers Electric Cooperative – Attn: Human Resources – PO Box 918 – Linn, MO 65051
Option 4:
Deliver to our reception desk at our Linn office only.
Three Rivers Electric Cooperative – 1324 E Main – Linn, MO 65051
#J-18808-Ljbffr