Employee Housing Residence Administrative Specialist - Grand Canyon South Rim
XANTERRA TRAVEL COLLECTION, Phoenix, AZ, United States
Overview
Live. Work. Explore. as a part of our Administrative/HR team in Grand Canyon National Park!
Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.
Job Summary Assist the Employee Residence Manager and Assistant Employee Residence Manager in performing tasks associated with administering the employee housing program. Provide quality customer service to a diverse employee base.
The Details Position Type: Full-Time, Year-Round
Pay: $17.45 per hour
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Housing Eligible for a private room in a shared apartment for $267 per month, payroll deducted
Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Life at the South Rim
Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
Free on-site laundry facility, free shuttle service, and Wi‑Fi (limited bandwidth)
A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world!
Benefits
Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Perks
Free Grand Canyon National Park pass
Rec Center – Fitness Equipment, Computers, and Free WiFi
Paid Day off on your birthday
Discounted mule rides
Free Grand Canyon Railway Train Rides
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
The adventure of a lifetime!
Responsibilities
Assign rooms and linens to incoming employees, based upon housing assignment procedures.
Assist employees in changing housing locations as required.
Check in new arrivals following the proper check‑in process, including greeting new employees, completing check‑in paperwork, and explaining housing rules to them.
Give information to new employees about the services provided by the Housing Department.
Conduct regular audits of housing files and monthly rosters of resident housing assignments.
Maintain and update Housing department computer files, Star Rez, and employee files.
Manage housing agreements, addendums, and other documentation (e.g. rent deduction forms).
Ensure that rental forms are understood by employees and filled out correctly.
Scan and mail copies of the signed forms to accounting in a timely manner.
Perform administrative duties of the housing department; relaying and receiving information via two‑way radios, answering phones, and ordering supplies when needed.
Maintain a supply of linens and cleaning products that are ready for distribution to employees.
Communicate maintenance needs to engineering and log work order requests.
Help in maintaining key control for all assigned keys.
Issue new keys and submit lock change requests and corresponding charges as needed. Secure all returned keys.
Coordinate the termination process including but not limited to issuing appropriate paperwork and communicating with other departments.
Issue guest passes for employees in compliance with housing policy.
Adhere to all safety, risk management, and environmental policies.
Maintain the emergency preparedness records.
Work on special projects as assigned by the Employee Residence Manager.
Other duties as assigned.
Qualifications
Knowledge of Xanterra South Rim housing including dormitories, apartments, houses, and trailer park.
Demonstrate quality customer service in the housing office to a diverse employee group.
Professional written and verbal communication skills.
Ability to professionally handle confidential information and materials.
Proficient in Microsoft Office and related software; familiarity with housing software applications (StarRez) and SmartSheet.
Ability to work in a very busy office environment and handle multiple tasks.
Exceptional organizational skills.
Physical Requirements Constantly: Handle.
Frequently: Stand, walk, sit, reach.
Occasionally: Reach, climb, squat/kneel, bend, lift/carry up to 50 lbs, push/pull up to 40 lbs.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.
Job Summary Assist the Employee Residence Manager and Assistant Employee Residence Manager in performing tasks associated with administering the employee housing program. Provide quality customer service to a diverse employee base.
The Details Position Type: Full-Time, Year-Round
Pay: $17.45 per hour
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Housing Eligible for a private room in a shared apartment for $267 per month, payroll deducted
Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Life at the South Rim
Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
Free on-site laundry facility, free shuttle service, and Wi‑Fi (limited bandwidth)
A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world!
Benefits
Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Perks
Free Grand Canyon National Park pass
Rec Center – Fitness Equipment, Computers, and Free WiFi
Paid Day off on your birthday
Discounted mule rides
Free Grand Canyon Railway Train Rides
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
The adventure of a lifetime!
Responsibilities
Assign rooms and linens to incoming employees, based upon housing assignment procedures.
Assist employees in changing housing locations as required.
Check in new arrivals following the proper check‑in process, including greeting new employees, completing check‑in paperwork, and explaining housing rules to them.
Give information to new employees about the services provided by the Housing Department.
Conduct regular audits of housing files and monthly rosters of resident housing assignments.
Maintain and update Housing department computer files, Star Rez, and employee files.
Manage housing agreements, addendums, and other documentation (e.g. rent deduction forms).
Ensure that rental forms are understood by employees and filled out correctly.
Scan and mail copies of the signed forms to accounting in a timely manner.
Perform administrative duties of the housing department; relaying and receiving information via two‑way radios, answering phones, and ordering supplies when needed.
Maintain a supply of linens and cleaning products that are ready for distribution to employees.
Communicate maintenance needs to engineering and log work order requests.
Help in maintaining key control for all assigned keys.
Issue new keys and submit lock change requests and corresponding charges as needed. Secure all returned keys.
Coordinate the termination process including but not limited to issuing appropriate paperwork and communicating with other departments.
Issue guest passes for employees in compliance with housing policy.
Adhere to all safety, risk management, and environmental policies.
Maintain the emergency preparedness records.
Work on special projects as assigned by the Employee Residence Manager.
Other duties as assigned.
Qualifications
Knowledge of Xanterra South Rim housing including dormitories, apartments, houses, and trailer park.
Demonstrate quality customer service in the housing office to a diverse employee group.
Professional written and verbal communication skills.
Ability to professionally handle confidential information and materials.
Proficient in Microsoft Office and related software; familiarity with housing software applications (StarRez) and SmartSheet.
Ability to work in a very busy office environment and handle multiple tasks.
Exceptional organizational skills.
Physical Requirements Constantly: Handle.
Frequently: Stand, walk, sit, reach.
Occasionally: Reach, climb, squat/kneel, bend, lift/carry up to 50 lbs, push/pull up to 40 lbs.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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