Collections Specialist

Addison Group is partnering with one of our clients to identify a motivated and detail-oriented Customer Service Representative. This role is heavily phone-based and supports scheduling, billing, and customer account follow-up. The ideal candidate is comfortable handling a high call volume, working across teams, and managing payment-related conversations with customers.

Key Responsibilities

Conduct a high volume of outbound phone calls daily to confirm new service installations, schedule service appointments, and renew customer memberships

Utilize internal CRM and scheduling software, along with Microsoft Excel, to manage customer records and job details

Coordinate communication between multiple internal departments to ensure accurate and timely job execution

Review outstanding invoices and clearly explain billing details and balances to customers

Process customer payments over the phone using check or credit card methods

Prepare and distribute formal payment reminder or demand notices for accounts with no response

Qualifications

Previous experience in a call center, customer service, or administrative role preferred

Comfortable handling frequent outbound calls and payment-related discussions

Strong computer skills, including experience with CRM systems and Excel

Excellent communication, organization, and follow-up skills

#J-18808-Ljbffr