Customer Service Representative - Construction
Commercial Metals Company, Texas City, TX, United States
Title: Customer Service Representative - Construction
Location: Texas City, TX, US, 77590
Group: Emerging Businesses Group
Job ID: 20902
it's what's inside that counts
Benefits
Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities
Why This Job CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Serve as the first point of contact for customer inquiries via phone, email and in person communication.
Process order accurately and efficiently through CMC’s computer systems.
Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability.
Maintain up-to-date product knowledge to support accurate quoting and order fulfillment.
Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction.
Assist with handling cash transaction and reconciling daily reports as needed.
Maintain accurate records of customer interactions and transactions.
Resolve customer issues promptly and follow up to ensure full resolution and satisfaction.
Operate a forklift to move material and supplies as required
Perform other administrative and support duties as needed.
What You'll Need
1-3 years of experience in customer facing role, preferably in construction or industrial services.
Excellent verbal and written communication skills
Strong problem- solving and decision making abilities.
Proficiency with Microsoft Word, Excel, Outlook, and other business applications.
Forklift experience preferred
Ability to multi-task and remain organized in a fast-paced environment.
Team-oriented with a positive and professional demeanor.
Your Education
High School Diploma or GED required
Bachelor's degree preferred
Associates Degree preferred
CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.
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Group: Emerging Businesses Group
Job ID: 20902
it's what's inside that counts
Benefits
Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities
Why This Job CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Serve as the first point of contact for customer inquiries via phone, email and in person communication.
Process order accurately and efficiently through CMC’s computer systems.
Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability.
Maintain up-to-date product knowledge to support accurate quoting and order fulfillment.
Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction.
Assist with handling cash transaction and reconciling daily reports as needed.
Maintain accurate records of customer interactions and transactions.
Resolve customer issues promptly and follow up to ensure full resolution and satisfaction.
Operate a forklift to move material and supplies as required
Perform other administrative and support duties as needed.
What You'll Need
1-3 years of experience in customer facing role, preferably in construction or industrial services.
Excellent verbal and written communication skills
Strong problem- solving and decision making abilities.
Proficiency with Microsoft Word, Excel, Outlook, and other business applications.
Forklift experience preferred
Ability to multi-task and remain organized in a fast-paced environment.
Team-oriented with a positive and professional demeanor.
Your Education
High School Diploma or GED required
Bachelor's degree preferred
Associates Degree preferred
CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.
#J-18808-Ljbffr