Rams Ambassador (Gameday role)
The Los Angeles Rams, Inglewood, CA, United States
Rams Ambassadors will assist the Rams Guest Experience and Client Services departments in their efforts to provide world-class service and the premier stadium experience in sport and entertainment to all fans at SoFi Stadium. During all Rams home games and select off-season events, the Rams Ambassadors will assist in all areas of the fan experience related to customer service to facilitate fan activities and initiatives. This event-day, seasonal position will report directly to the Coordinator of Guest Experience.
This role is expected to work every home game of the 2026 Season. Our 2026 Season Schedule will be released in mid-May and will be available at
www.therams.com/schedule . Once the schedule is released, if you have any scheduling conflicts, it is crucial that they be discussed with the hiring manager during the interview process.
Job Responsibilities
Work every home game of the 2026 Rams season in its entirety and special events as requested by the Rams
Welcome every guest with a warm greeting and provide them with SoFi Stadium or applicable event information (directions, policies and procedures, event and activation information, etc.)
Proactively approach fans to help answer questions about the stadium and direct fans to key areas such as restrooms, private clubs, and concession stands
Become an expert on SoFi Stadium, including but not limited to wayfinding, seat products, clubs, lounges, and other fan activation zones
Assist guests with mobile ticketing questions, as well as provide education about the Rams app and Rams mobile website
At the end of each game or event, be a resource to guests as they exit the stadium or event. Provide a sincere farewell to all guests as they are leaving.
Work closely with SoFi Stadium and Rams internal staff and third‑party vendors, including SoFi Stadium Guest Experience, Accessibility Services, CSC Stadium Management, Legends Hospitality, and Legends Retail, to resolve issues
Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the guest experience
Assist all teams within the Client Services department, including Member Services, Club Services, and Suite Services
Support Season Ticket Member activations and experiences on gamedays, assisting staff to ensure smooth execution and exceptional Member experiences
Perform other tasks to maintain a safe and enjoyable experience for our guests
Key Requirements
Minimum of 1 year of customer service experience
Work every home game of the 2026 Rams season in its entirety and special events as requested. Shifts typically begin five (5) hours before kickoff and end one (1) hour post‑game.
Able to work flexible hours (including evenings, weekends, and holidays)
Ability to withstand a wide range of year‑round weather conditions (heat, sun, rain, cold)
Ability to stand for entire four (4) to eight (8) hour shift; walk; reach with hands and arms, and occasionally lift a minimum of 40 pounds
Must have an active email address and phone number
Attend customer service and stadium training prior to the first game of the season
Excellent problem‑solving and communication skills
Strong listening skills, including the ability to empathize with our guests and community members
Ensure concerns are addressed and communicated to management
Ability to communicate and follow through with all guest inquiries
Neat and clean professional appearance, which aligns with organizational standards
Experience with ticketing systems, Archtics/Ticketmaster, a plus
Fluent in English, Spanish a plus
Passion for working in the NFL, working in a diverse team environment, and interacting with fans
Maintain a positive outlook that demonstrates approachability and friendliness
Effective interpersonal skills while working in a fast‑paced environment
Strong ability to work independently and in team settings
Standing for extended periods of time
Reliable Transportation
Punctual, reliable attendance with an understanding of non‑standard schedules
Pay Rate $17.00/hr.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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This role is expected to work every home game of the 2026 Season. Our 2026 Season Schedule will be released in mid-May and will be available at
www.therams.com/schedule . Once the schedule is released, if you have any scheduling conflicts, it is crucial that they be discussed with the hiring manager during the interview process.
Job Responsibilities
Work every home game of the 2026 Rams season in its entirety and special events as requested by the Rams
Welcome every guest with a warm greeting and provide them with SoFi Stadium or applicable event information (directions, policies and procedures, event and activation information, etc.)
Proactively approach fans to help answer questions about the stadium and direct fans to key areas such as restrooms, private clubs, and concession stands
Become an expert on SoFi Stadium, including but not limited to wayfinding, seat products, clubs, lounges, and other fan activation zones
Assist guests with mobile ticketing questions, as well as provide education about the Rams app and Rams mobile website
At the end of each game or event, be a resource to guests as they exit the stadium or event. Provide a sincere farewell to all guests as they are leaving.
Work closely with SoFi Stadium and Rams internal staff and third‑party vendors, including SoFi Stadium Guest Experience, Accessibility Services, CSC Stadium Management, Legends Hospitality, and Legends Retail, to resolve issues
Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the guest experience
Assist all teams within the Client Services department, including Member Services, Club Services, and Suite Services
Support Season Ticket Member activations and experiences on gamedays, assisting staff to ensure smooth execution and exceptional Member experiences
Perform other tasks to maintain a safe and enjoyable experience for our guests
Key Requirements
Minimum of 1 year of customer service experience
Work every home game of the 2026 Rams season in its entirety and special events as requested. Shifts typically begin five (5) hours before kickoff and end one (1) hour post‑game.
Able to work flexible hours (including evenings, weekends, and holidays)
Ability to withstand a wide range of year‑round weather conditions (heat, sun, rain, cold)
Ability to stand for entire four (4) to eight (8) hour shift; walk; reach with hands and arms, and occasionally lift a minimum of 40 pounds
Must have an active email address and phone number
Attend customer service and stadium training prior to the first game of the season
Excellent problem‑solving and communication skills
Strong listening skills, including the ability to empathize with our guests and community members
Ensure concerns are addressed and communicated to management
Ability to communicate and follow through with all guest inquiries
Neat and clean professional appearance, which aligns with organizational standards
Experience with ticketing systems, Archtics/Ticketmaster, a plus
Fluent in English, Spanish a plus
Passion for working in the NFL, working in a diverse team environment, and interacting with fans
Maintain a positive outlook that demonstrates approachability and friendliness
Effective interpersonal skills while working in a fast‑paced environment
Strong ability to work independently and in team settings
Standing for extended periods of time
Reliable Transportation
Punctual, reliable attendance with an understanding of non‑standard schedules
Pay Rate $17.00/hr.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr