Senior User Experience Strategist
24 Seven Talent, Chicago, IL, United States
Our client is looking to bring on a
Sr. Experience Strategist
to join their XD team. This is a full-time (40 hours/week) contract role requiring three days per week onsite, with the potential to convert to a full-time employee
Overview As part of the overall XD Team within the Technology function, the Design Research team delivers human-centered digital experiences to customers and crew members across the globe.
This Sr. Experience Strategist should bring curiosity, creativity, rigor, and vision to a net-new experience within our digital ecosystem. Working alongside a wide range of partners including UX design, product management, engineering, marketing, and local market teams, the Sr. Experience Strategist blends design research, experience strategy, and service design to create strategies and inform design decisions that balance customer needs, business objectives, and operational realities.
Core Responsibilities
Develop, articulate, and communicate the strategies for new customer experiences within the digital ecosystem. These strategies may include:
Purpose and intent, balancing user needs with business goals and tech capabilities
Experience principles that guide design, content, and delivery
Supporting evidence from a variety of sources, including primary research with customers, data analytics, past internal research, industry reports, etc.
Visual and/or informational frameworks that communicate complex strategies and principles in more digestible and memorable format for partners, stakeholders and leadership
Relevant metrics and KPIs that would indicate performance of the strategy
Using A/B tests, pilots, or phased rollouts to validate strategy
Research Execution
Lead mixed-methods research projects of varying scales and scopes, including:
Planning research: articulating clear, strong learning objectives, choosing or creating research methods and activities, recruiting participants, developing discussion guides, and collaborating with designers to create stimulus
Facilitating research: using appropriate methods to achieve learning objectives, and ensuring that research sessions are timely, engaging, productive, fruitful, and occasionally unexpected
Synthesizing: making sense of the raw research data, transforming it into deep, meaningful, actionable insights and recommendations that drive the experience strategy and inform design decisions
Cross-functional Collaboration
Work with designers, researchers, product managers, engineers, and marketers across all aspects of strategy creation, including:
Establishing and building relationships that position you as a trusted partner and point of contact for your workstream to members of the design, product management, engineering, marketing teams, and beyond
Championing the customer while being realistic about business goals and operational constraints
Designing and leading workshops to align partners and stakeholders around customer needs, business goals, and technology realities of potential new experiences
Articulating and communicating strategies to other stakeholders and leaders across the organization
Ensuring the strategies are carried through in experience design and delivery
Communication to Partners and Leaders
Create engaging presentations, workshops and other mediums that communicate project goals, approach, insights, strategy, and recommendations to senior leaders and cross-functional partners, including:
Compelling hooks that grab audiences and make them pay attention
Strong narratives with clear perspective that pull audiences along and leave them wanting more
Multi-media evidence from research to support insights and recommendations
Co-authorship and presentation with partners to demonstrate alignment and support from all involved teams
Qualifications
5–7+ years of professional experience in some combination of experience strategy, design research, UX design, and service design
Exceptional foundation in human-centered design, with the ability to shape ambiguous problems into executable projects
Mastery of design research theory and methods with a compulsion to synthesize data into deep, revelatory insights that directly inform strategic direction
Strong applied systems thinking to balance customer needs, brand considerations, monetization, and operational constraints when shaping experience strategy
Demonstrated success collaborating with multidisciplinary teams and cross-functional peers/stakeholders (e.g., product managers, designers, engineers, marketing, and other insights teams)
Comfort influencing senior stakeholders and cross-functional partners through quality work, confident presentation, and strong POV
Passion for setting standards for highest quality work, including clear articulation of research objectives, discernment in choosing/creating research methods, rigor in synthesis, and clarity in communication of research findings and strategic recommendations
Excellent communication skills; in particular, the ability to clearly communicate key insights and recommendations to business partners through well-crafted narratives, frameworks, evidence from users, and visions of future user experiences that consider business and tech realities with creative visions for future experiences
Exceptionally curious with strong collaboration, critical thinking, problem-solving, and analytical skills
An urgency and hunger to immerse in the problem space. We’re not just sitting at our desks—we want to learn and draw inspiration from hospitality experiences at large
If you are interested in and qualified for this role, please forward your resume today!
#J-18808-Ljbffr
Sr. Experience Strategist
to join their XD team. This is a full-time (40 hours/week) contract role requiring three days per week onsite, with the potential to convert to a full-time employee
Overview As part of the overall XD Team within the Technology function, the Design Research team delivers human-centered digital experiences to customers and crew members across the globe.
This Sr. Experience Strategist should bring curiosity, creativity, rigor, and vision to a net-new experience within our digital ecosystem. Working alongside a wide range of partners including UX design, product management, engineering, marketing, and local market teams, the Sr. Experience Strategist blends design research, experience strategy, and service design to create strategies and inform design decisions that balance customer needs, business objectives, and operational realities.
Core Responsibilities
Develop, articulate, and communicate the strategies for new customer experiences within the digital ecosystem. These strategies may include:
Purpose and intent, balancing user needs with business goals and tech capabilities
Experience principles that guide design, content, and delivery
Supporting evidence from a variety of sources, including primary research with customers, data analytics, past internal research, industry reports, etc.
Visual and/or informational frameworks that communicate complex strategies and principles in more digestible and memorable format for partners, stakeholders and leadership
Relevant metrics and KPIs that would indicate performance of the strategy
Using A/B tests, pilots, or phased rollouts to validate strategy
Research Execution
Lead mixed-methods research projects of varying scales and scopes, including:
Planning research: articulating clear, strong learning objectives, choosing or creating research methods and activities, recruiting participants, developing discussion guides, and collaborating with designers to create stimulus
Facilitating research: using appropriate methods to achieve learning objectives, and ensuring that research sessions are timely, engaging, productive, fruitful, and occasionally unexpected
Synthesizing: making sense of the raw research data, transforming it into deep, meaningful, actionable insights and recommendations that drive the experience strategy and inform design decisions
Cross-functional Collaboration
Work with designers, researchers, product managers, engineers, and marketers across all aspects of strategy creation, including:
Establishing and building relationships that position you as a trusted partner and point of contact for your workstream to members of the design, product management, engineering, marketing teams, and beyond
Championing the customer while being realistic about business goals and operational constraints
Designing and leading workshops to align partners and stakeholders around customer needs, business goals, and technology realities of potential new experiences
Articulating and communicating strategies to other stakeholders and leaders across the organization
Ensuring the strategies are carried through in experience design and delivery
Communication to Partners and Leaders
Create engaging presentations, workshops and other mediums that communicate project goals, approach, insights, strategy, and recommendations to senior leaders and cross-functional partners, including:
Compelling hooks that grab audiences and make them pay attention
Strong narratives with clear perspective that pull audiences along and leave them wanting more
Multi-media evidence from research to support insights and recommendations
Co-authorship and presentation with partners to demonstrate alignment and support from all involved teams
Qualifications
5–7+ years of professional experience in some combination of experience strategy, design research, UX design, and service design
Exceptional foundation in human-centered design, with the ability to shape ambiguous problems into executable projects
Mastery of design research theory and methods with a compulsion to synthesize data into deep, revelatory insights that directly inform strategic direction
Strong applied systems thinking to balance customer needs, brand considerations, monetization, and operational constraints when shaping experience strategy
Demonstrated success collaborating with multidisciplinary teams and cross-functional peers/stakeholders (e.g., product managers, designers, engineers, marketing, and other insights teams)
Comfort influencing senior stakeholders and cross-functional partners through quality work, confident presentation, and strong POV
Passion for setting standards for highest quality work, including clear articulation of research objectives, discernment in choosing/creating research methods, rigor in synthesis, and clarity in communication of research findings and strategic recommendations
Excellent communication skills; in particular, the ability to clearly communicate key insights and recommendations to business partners through well-crafted narratives, frameworks, evidence from users, and visions of future user experiences that consider business and tech realities with creative visions for future experiences
Exceptionally curious with strong collaboration, critical thinking, problem-solving, and analytical skills
An urgency and hunger to immerse in the problem space. We’re not just sitting at our desks—we want to learn and draw inspiration from hospitality experiences at large
If you are interested in and qualified for this role, please forward your resume today!
#J-18808-Ljbffr