Sr. Specialist, Fraud Investigations ($22 per Hour)
First National Bank of Omaha, Granite Heights, WI, United States
Overview
At FNBO, our employees are the heart of our story—and we're committed to their success.
As a Fraud Specialist, you help FNBO customers protect themselves against fraud by investigating, analyzing, and immersing yourself in the world of credit card fraud investigation. The role supports victims of fraud and could lead to future opportunities in Non‑Fraud Investigations.
In the Fraud Investigations Department, the work is challenging but rewarding. Strategic problem solvers who enjoy a challenge with a payoff are encouraged to apply. We provide training and support so you can become a well‑versed Senior Fraud Specialist.
This is a scheduled remote training class from 5/25/2026, 8:00 am – 5:00 pm CST, for three weeks.
Responsibilities
Communicate with customers who have experienced fraud while also reassuring these vulnerable customers that FNBO has their back
Determine the validity of disputes and hold customers accountable if necessary
Conduct an in‑depth investigation and attempt to identify a suspect
Contact law enforcement when necessary and provide important information
Research and submit Suspicious Activity Referrals when necessary
Understand chargeback lifecycles for Visa and Mastercard
Review responses from merchants and respond accurately and professionally based on the information that was provided
Understand Federal Regulation Z and ensure that all work is completed to the standard that is set forth
Perform basic accounting and ensure that customer's accounts balance after an investigation is complete
Assist the Bankcard Recovery department by investigating claims of fraud and billing disputes on accounts in collections
Effectively manage time to ensure performance is meeting or exceeding production goals
Qualifications The Ideal Candidate for This Role
Supportive and solution‑oriented
A strategic thinker
Strong written and oral communication skills and comprehension
A person who believes in a greater mission
Someone who takes pride in doing good for the community
Great at managing multiple responsibilities
Comfortable defusing a potentially stressful situation
Motivated by a challenge
Experience and Background Required
High school diploma or GED
Excellent oral and written communication skills
Basic PC skills with the ability to master the software programs we use (FQFD, TBS, PRM, etc.)
A minimum of nine months of customer service experience
Basic accounting skills with the ability to balance accounts
Desired
Credit card dispute and chargeback experience is highly desired
Familiarity with the credit card or banking industry
Compensation Compensation range (base pay): $37,454.00 – $59,927.00. Final compensation offers may vary based on work experience, education, and skill level.
Work Environment Initially, the role is onsite during the training period. After completion, you may transition to remote work while remaining integrated through digital collaboration tools. Work location and onsite duration requirements may change based on business needs.
Benefits Overview
Medical, Dental, Vision Insurance
401(k) with matching contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short‑Term/Long‑Term Disability Insurance
Equal Opportunity & Belonging FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves.
Job number: R-20260644
Application Deadline: All postings are open for a minimum of 5 calendar days; postings may close earlier based on applicant volume.
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As a Fraud Specialist, you help FNBO customers protect themselves against fraud by investigating, analyzing, and immersing yourself in the world of credit card fraud investigation. The role supports victims of fraud and could lead to future opportunities in Non‑Fraud Investigations.
In the Fraud Investigations Department, the work is challenging but rewarding. Strategic problem solvers who enjoy a challenge with a payoff are encouraged to apply. We provide training and support so you can become a well‑versed Senior Fraud Specialist.
This is a scheduled remote training class from 5/25/2026, 8:00 am – 5:00 pm CST, for three weeks.
Responsibilities
Communicate with customers who have experienced fraud while also reassuring these vulnerable customers that FNBO has their back
Determine the validity of disputes and hold customers accountable if necessary
Conduct an in‑depth investigation and attempt to identify a suspect
Contact law enforcement when necessary and provide important information
Research and submit Suspicious Activity Referrals when necessary
Understand chargeback lifecycles for Visa and Mastercard
Review responses from merchants and respond accurately and professionally based on the information that was provided
Understand Federal Regulation Z and ensure that all work is completed to the standard that is set forth
Perform basic accounting and ensure that customer's accounts balance after an investigation is complete
Assist the Bankcard Recovery department by investigating claims of fraud and billing disputes on accounts in collections
Effectively manage time to ensure performance is meeting or exceeding production goals
Qualifications The Ideal Candidate for This Role
Supportive and solution‑oriented
A strategic thinker
Strong written and oral communication skills and comprehension
A person who believes in a greater mission
Someone who takes pride in doing good for the community
Great at managing multiple responsibilities
Comfortable defusing a potentially stressful situation
Motivated by a challenge
Experience and Background Required
High school diploma or GED
Excellent oral and written communication skills
Basic PC skills with the ability to master the software programs we use (FQFD, TBS, PRM, etc.)
A minimum of nine months of customer service experience
Basic accounting skills with the ability to balance accounts
Desired
Credit card dispute and chargeback experience is highly desired
Familiarity with the credit card or banking industry
Compensation Compensation range (base pay): $37,454.00 – $59,927.00. Final compensation offers may vary based on work experience, education, and skill level.
Work Environment Initially, the role is onsite during the training period. After completion, you may transition to remote work while remaining integrated through digital collaboration tools. Work location and onsite duration requirements may change based on business needs.
Benefits Overview
Medical, Dental, Vision Insurance
401(k) with matching contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short‑Term/Long‑Term Disability Insurance
Equal Opportunity & Belonging FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves.
Job number: R-20260644
Application Deadline: All postings are open for a minimum of 5 calendar days; postings may close earlier based on applicant volume.
#J-18808-Ljbffr