Technical Trainer
NFI Industries, Irving, TX, United States
Overview
The
Technical Trainer
is responsible for planning and delivering training programs that enable warehouse teams to effectively use the Warehouse Management System. This role develops training materials, schedules training sessions, and ensures operators and supervisors understand system workflows. The Technical Trainer also supports go-live activities and conducts process audits to ensure operational adherence to system processes.
Responsibilities Training Planning & Delivery
Develop and manage training schedules for WMS implementations and system enhancements
Deliver instructor‑led and hands‑on training for warehouse operators, supervisors, and superusers
Coordinate training sessions with site leadership and project teams
Facilitate classroom and floor‑based training sessions
Training Content Development
Create and maintain user guides, job aids, and process documentation
Develop role‑based training materials for different warehouse functions (receiving, picking, packing, shipping, inventory)
Determine utilization and validate documentation through testing systems
Update training content as system changes or enhancements are introduced
Support creation of simulation scenarios in training environments
Report training metrics related to systems training, such as satisfaction, completion rates, learner retention
Go‑Live Training Support
Support WMS implementations through onsite training and floor support
Assist operators and supervisors in executing system workflows during initial adoption
Address training‑related questions and provide immediate coaching
Process Compliance & Audits
Assess learners’ retention of learning and ensure they are able to apply their knowledge to their everyday use of the technical systems. Measure the effectiveness of the training.
Conduct process enforcements during go‑live and stabilization phases
Ensure operational teams are following defined WMS processes and scanning procedures
Identify process gaps and provide corrective coaching
Escalate training or process issues to project leadership
Collaboration
Partner with operations, IT, and implementation teams to align training with system configuration
Support superuser development at warehouse sites
Promote user knowledge sharing of the technical systems through the use of our social collaboration tool
Maintain and continuously improve the training program and resources
Maintain technical knowledge by attending educational workshops; reviewing publications
Qualifications
Bachelor’s degree, adult learning experience or similar degree required.
3–5 years of experience in warehouse operations, WMS, or supply‑chain systems training
Strong understanding of warehouse processes (receiving, putaway, picking, packing, shipping, inventory)
Demonstrates intermediate facilitation skills, both in the classroom and virtual environments
Experience delivering instructor‑led or operational training
Demonstrates intermediate skills in all phases of instructional design/delivery (ADDIE). Demonstrates working knowledge of e‑learning development software and learning management systems
Ability to manage time, projects, and priorities
Has a high level of attention to detail, quality, and customer focus
Strong written and oral communication skills, experience in communicating effectively with a diverse group of individuals
Ability to travel up to 75% to warehouse sites during implementations
Compensation & Benefits We are excited to share that the base salary range for this position is $59,506.98 - $79,342.64. This position is also eligible for an annual discretionary bonus, targeted at 5%. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.
Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
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Technical Trainer
is responsible for planning and delivering training programs that enable warehouse teams to effectively use the Warehouse Management System. This role develops training materials, schedules training sessions, and ensures operators and supervisors understand system workflows. The Technical Trainer also supports go-live activities and conducts process audits to ensure operational adherence to system processes.
Responsibilities Training Planning & Delivery
Develop and manage training schedules for WMS implementations and system enhancements
Deliver instructor‑led and hands‑on training for warehouse operators, supervisors, and superusers
Coordinate training sessions with site leadership and project teams
Facilitate classroom and floor‑based training sessions
Training Content Development
Create and maintain user guides, job aids, and process documentation
Develop role‑based training materials for different warehouse functions (receiving, picking, packing, shipping, inventory)
Determine utilization and validate documentation through testing systems
Update training content as system changes or enhancements are introduced
Support creation of simulation scenarios in training environments
Report training metrics related to systems training, such as satisfaction, completion rates, learner retention
Go‑Live Training Support
Support WMS implementations through onsite training and floor support
Assist operators and supervisors in executing system workflows during initial adoption
Address training‑related questions and provide immediate coaching
Process Compliance & Audits
Assess learners’ retention of learning and ensure they are able to apply their knowledge to their everyday use of the technical systems. Measure the effectiveness of the training.
Conduct process enforcements during go‑live and stabilization phases
Ensure operational teams are following defined WMS processes and scanning procedures
Identify process gaps and provide corrective coaching
Escalate training or process issues to project leadership
Collaboration
Partner with operations, IT, and implementation teams to align training with system configuration
Support superuser development at warehouse sites
Promote user knowledge sharing of the technical systems through the use of our social collaboration tool
Maintain and continuously improve the training program and resources
Maintain technical knowledge by attending educational workshops; reviewing publications
Qualifications
Bachelor’s degree, adult learning experience or similar degree required.
3–5 years of experience in warehouse operations, WMS, or supply‑chain systems training
Strong understanding of warehouse processes (receiving, putaway, picking, packing, shipping, inventory)
Demonstrates intermediate facilitation skills, both in the classroom and virtual environments
Experience delivering instructor‑led or operational training
Demonstrates intermediate skills in all phases of instructional design/delivery (ADDIE). Demonstrates working knowledge of e‑learning development software and learning management systems
Ability to manage time, projects, and priorities
Has a high level of attention to detail, quality, and customer focus
Strong written and oral communication skills, experience in communicating effectively with a diverse group of individuals
Ability to travel up to 75% to warehouse sites during implementations
Compensation & Benefits We are excited to share that the base salary range for this position is $59,506.98 - $79,342.64. This position is also eligible for an annual discretionary bonus, targeted at 5%. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.
Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
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