Professional Services Salesforce Administrator Scottsdale, Arizona, United State
Axon Enterprise, Scottsdale, AZ, United States
Location: Scottsdale, Arizona, United States
Join Axon and be a Force for Good. What You’ll Do
Location:
This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in‑person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in‑office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Sr. Director, Global Services and Support Operations
Direct Reports:
0
Certinia PSA Administration
Serve as the system administrator for Certinia, configuring PSA modules for project setup, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
Act as the primary point of contact for PSA‑related questions, escalations, enhancements, and training.
Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
Manage user access, security roles, and audit compliance.
Administer and enhance Salesforce platform integrations with Certinia, including custom workflows, automation rules, and reporting dashboards.
Collaborate with Salesforce developers and IT to implement enhancements, troubleshoot issues, and optimize performance.
Partner with cross‑functional teams to translate business needs into scalable technical solutions within the Salesforce ecosystem.
Optimization & Support
Drive continuous improvement of our PSA solution, including backlog grooming, feature releases, and system upgrades.
Partner closely with stakeholders across Professional Services, Finance, and Operations to gather feedback, prioritize enhancements, and ensure the system aligns with evolving business needs.
Support UAT and change management activities for new features and processes.
Monitor usage and adoption metrics; deliver enablement and support to users across professional services teams.
Document configurations, SOPs, and best practices to support scaling and knowledge transfer.
What You Bring Required Skills / Experience
3+ years experience in a Certinia or Salesforce systems administration, business systems analyst or development role.
1+ years experience building flows, automation, and customizations within Salesforce.
Knowledge of database software or relational database theory and ability to query using SQL, SOQL, or similar.
Ability to explain technical concepts to non‑technical personnel.
Strong knowledge of project management, resource planning, timekeeping, and billing processes in a professional services environment.
Excellent communication, stakeholder management, and problem‑solving skills.
Comfortable working independently and in a fast‑paced, cross‑functional environment.
Preferred Skills / Experience
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
Salesforce Certified Administrator, Advanced Administrator, Platform Developer I, or other Salesforce certifications.
Prior Experience with Git or Github.
Prior experience with Certinia or similar PSA tool.
Prior Experience with Salesforce development (e.g., Apex, Lightning Web Components) a strong plus.
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Fitness Programs
Emotional & Mental Wellness support
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances—and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not
@axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
#J-18808-Ljbffr
Join Axon and be a Force for Good. What You’ll Do
Location:
This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in‑person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in‑office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Sr. Director, Global Services and Support Operations
Direct Reports:
0
Certinia PSA Administration
Serve as the system administrator for Certinia, configuring PSA modules for project setup, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
Act as the primary point of contact for PSA‑related questions, escalations, enhancements, and training.
Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
Manage user access, security roles, and audit compliance.
Administer and enhance Salesforce platform integrations with Certinia, including custom workflows, automation rules, and reporting dashboards.
Collaborate with Salesforce developers and IT to implement enhancements, troubleshoot issues, and optimize performance.
Partner with cross‑functional teams to translate business needs into scalable technical solutions within the Salesforce ecosystem.
Optimization & Support
Drive continuous improvement of our PSA solution, including backlog grooming, feature releases, and system upgrades.
Partner closely with stakeholders across Professional Services, Finance, and Operations to gather feedback, prioritize enhancements, and ensure the system aligns with evolving business needs.
Support UAT and change management activities for new features and processes.
Monitor usage and adoption metrics; deliver enablement and support to users across professional services teams.
Document configurations, SOPs, and best practices to support scaling and knowledge transfer.
What You Bring Required Skills / Experience
3+ years experience in a Certinia or Salesforce systems administration, business systems analyst or development role.
1+ years experience building flows, automation, and customizations within Salesforce.
Knowledge of database software or relational database theory and ability to query using SQL, SOQL, or similar.
Ability to explain technical concepts to non‑technical personnel.
Strong knowledge of project management, resource planning, timekeeping, and billing processes in a professional services environment.
Excellent communication, stakeholder management, and problem‑solving skills.
Comfortable working independently and in a fast‑paced, cross‑functional environment.
Preferred Skills / Experience
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
Salesforce Certified Administrator, Advanced Administrator, Platform Developer I, or other Salesforce certifications.
Prior Experience with Git or Github.
Prior experience with Certinia or similar PSA tool.
Prior Experience with Salesforce development (e.g., Apex, Lightning Web Components) a strong plus.
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Fitness Programs
Emotional & Mental Wellness support
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances—and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not
@axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
#J-18808-Ljbffr