Representative - Player Services (Part-Time) Marketing - Players Club Chi
Ballys Corporation, Chicago, IL, United States
Representative - Player Services (Part-Time)
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana. Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT). As a Representative- Player Services, you will be responsible for assisting in greeting all guests, assists in setting up and implementing all programs and procedures. Responsibilities include fostering an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere, enthusiastically promoting Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations, adhering to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals, promoting the use and benefits of the Players' Club, investigating and resolving guest situations, participating in running casino promotions on the gaming floor with players as needed, ensuring prompt and discrete notification to management of any observations of illegal acts or internal ethics violations, maintaining up-to-date knowledge of player tracking system, promotions, events, entertainment, and general property information, maintaining the integrity of the database by following precise standards of data entry, printing and processing routine reports and may assist in the training of new team members in the department, generating new business by signing up qualified guests for the Players' Club, performing the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program, and performing other duties as assigned. Qualifications include being 21 years of age or older, able to obtain and maintain a gaming license issued by the Illinois Gaming Board, having a high school diploma or equivalent, knowing and complying with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions, being proficient in the entire Microsoft Suite and knowledgeable with casino computer systems, having high-level public relations and customer service skills, having excellent written and verbal communications skills, having a working knowledge of table games and slot machines, and being able to work weekends, weeknights, and holidays. What's in it for you includes a competitive salary with annual performance reviews, comprehensive health coverage plan that includes medical, dental, and vision, 401(K)/ Company Match, access perks and childcare discounts, and a target salary range of $20.25/hr. Physical demands and work environment include regularly required to see, talk, hear, walk, and stand, frequently required to use hands to handle, feel, and reach, occasionally required to sit or stoop, occasionally lift and or move up to 30 pounds, and the work environment is fast-paced and contains bright lights, loud noise, and stressful situations.
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana. Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT). As a Representative- Player Services, you will be responsible for assisting in greeting all guests, assists in setting up and implementing all programs and procedures. Responsibilities include fostering an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere, enthusiastically promoting Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations, adhering to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals, promoting the use and benefits of the Players' Club, investigating and resolving guest situations, participating in running casino promotions on the gaming floor with players as needed, ensuring prompt and discrete notification to management of any observations of illegal acts or internal ethics violations, maintaining up-to-date knowledge of player tracking system, promotions, events, entertainment, and general property information, maintaining the integrity of the database by following precise standards of data entry, printing and processing routine reports and may assist in the training of new team members in the department, generating new business by signing up qualified guests for the Players' Club, performing the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program, and performing other duties as assigned. Qualifications include being 21 years of age or older, able to obtain and maintain a gaming license issued by the Illinois Gaming Board, having a high school diploma or equivalent, knowing and complying with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions, being proficient in the entire Microsoft Suite and knowledgeable with casino computer systems, having high-level public relations and customer service skills, having excellent written and verbal communications skills, having a working knowledge of table games and slot machines, and being able to work weekends, weeknights, and holidays. What's in it for you includes a competitive salary with annual performance reviews, comprehensive health coverage plan that includes medical, dental, and vision, 401(K)/ Company Match, access perks and childcare discounts, and a target salary range of $20.25/hr. Physical demands and work environment include regularly required to see, talk, hear, walk, and stand, frequently required to use hands to handle, feel, and reach, occasionally required to sit or stoop, occasionally lift and or move up to 30 pounds, and the work environment is fast-paced and contains bright lights, loud noise, and stressful situations.