Customer Service Representative
Kapp's Green Lawn, Louisville, TN, United States
Customer Service Representative
Hours: Full-Time, Monday-Friday 8:00 am-5:00 pm Hourly + Bonus Incentive! Rainscapes is growing, and we're looking for a strong Customer Service Representative to join our team. We offer a team-focused environment with ongoing learning in the irrigation and lawn care industry. If you have a strong work ethic, enjoy working in an office setting, and take pride in delivering a great customer experiencewe'd love to talk to you. Position Overview As a Customer Service Representative, you'll spend most of your day communicating with customers by phone, email, and chat. You'll play a key role in keeping operations running smoothly while providing a great experience for every customer. What You'll Do: Answer customer questions and provide service information Schedule, reschedule, and cancel service appointments Handle customer concerns and work toward quick, effective resolutions Maintain and update customer records and service details Assist with upselling services and products when appropriate Support daily office operations and administrative tasks as needed Job Duties Respond to customer inquiries (calls, emails, texts) quickly and professionally Help customers with service questions, scheduling, order updates, and general support Make daily "call-ahead" confirmations for tech routes and send follow-up texts Enter and update customer info, orders, and service details accurately in the system Review new sales/customer data to ensure everything is complete and correct Work with Branch Manager, Field Managers, and Technicians to resolve issues and keep jobs on track Coordinate with other departments to fix discrepancies and improve customer experience Support the team in improving processes and overall workflow Maintain a positive, professional attitude with customers and team members Performance & Support Meet or exceed goals for response time, accuracy, and customer satisfaction Identify customer needs and provide the best solutions Assist with cross-selling services to existing customers Handle high volume of inbound and outbound calls Help with additional admin or branch tasks as needed Requirements 25 years of customer service experience required Scheduling and/or sales experience preferred (especially in home services, lawn care, or irrigation) Strong attention to detail with the ability to multitask in a fast-paced environment Organized, efficient, and professional with strong communication skills Comfortable learning and using multiple software systems Typing speed of 50+ WPM Education High School Diploma or equivalent Additional English required Benefits Health Insurance Life Insurance 10 Days Paid Time Off per Year 8 Paid Holidays Off per Year 401k with Matching Up To 3% Industry Training, Both In-house & Manufacturers/Vendors Opportunities for Promotions and Growth Community Involvement We are a drug-free workplace and an Equal Opportunity employer. You will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Hours: Full-Time, Monday-Friday 8:00 am-5:00 pm Hourly + Bonus Incentive! Rainscapes is growing, and we're looking for a strong Customer Service Representative to join our team. We offer a team-focused environment with ongoing learning in the irrigation and lawn care industry. If you have a strong work ethic, enjoy working in an office setting, and take pride in delivering a great customer experiencewe'd love to talk to you. Position Overview As a Customer Service Representative, you'll spend most of your day communicating with customers by phone, email, and chat. You'll play a key role in keeping operations running smoothly while providing a great experience for every customer. What You'll Do: Answer customer questions and provide service information Schedule, reschedule, and cancel service appointments Handle customer concerns and work toward quick, effective resolutions Maintain and update customer records and service details Assist with upselling services and products when appropriate Support daily office operations and administrative tasks as needed Job Duties Respond to customer inquiries (calls, emails, texts) quickly and professionally Help customers with service questions, scheduling, order updates, and general support Make daily "call-ahead" confirmations for tech routes and send follow-up texts Enter and update customer info, orders, and service details accurately in the system Review new sales/customer data to ensure everything is complete and correct Work with Branch Manager, Field Managers, and Technicians to resolve issues and keep jobs on track Coordinate with other departments to fix discrepancies and improve customer experience Support the team in improving processes and overall workflow Maintain a positive, professional attitude with customers and team members Performance & Support Meet or exceed goals for response time, accuracy, and customer satisfaction Identify customer needs and provide the best solutions Assist with cross-selling services to existing customers Handle high volume of inbound and outbound calls Help with additional admin or branch tasks as needed Requirements 25 years of customer service experience required Scheduling and/or sales experience preferred (especially in home services, lawn care, or irrigation) Strong attention to detail with the ability to multitask in a fast-paced environment Organized, efficient, and professional with strong communication skills Comfortable learning and using multiple software systems Typing speed of 50+ WPM Education High School Diploma or equivalent Additional English required Benefits Health Insurance Life Insurance 10 Days Paid Time Off per Year 8 Paid Holidays Off per Year 401k with Matching Up To 3% Industry Training, Both In-house & Manufacturers/Vendors Opportunities for Promotions and Growth Community Involvement We are a drug-free workplace and an Equal Opportunity employer. You will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.