Customer Service Representative I
Indiana University Health, Indianapolis, IN, United States
Job Description
Schedule: 8:00 AM
4:30 PM (Onsite) Location: Riley Hospital About the Role: This position supports a high-volume call center environment. The ideal candidate is detail-oriented, communicates effectively, and thrives in a collaborative setting. You will work closely with nurses and other Customer Service Representatives to ensure smooth patient interactions. Key Responsibilities Handle inbound and outbound calls promptly and professionally. Respond to patient inquiries via phone and email, ensuring accurate and timely resolution. Coordinate issue resolution with internal departments as needed. Manage internal messaging and maintain organized records. Gather patient personal and billing information for database entry and scheduling. Required Skills & Qualifications High School Diploma or GED (no prior experience required). Ability to type at least 30 words per minute. Proficiency with computers and common office applications. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Preferred Qualifications Knowledge of medical terminology and coding. Experience in a healthcare or call center environment. Success Factors Demonstrates initiative and problem-solving ability. Works collaboratively with peers and clinical staff. Maintains professionalism under pressure in a fast-paced setting.
Schedule: 8:00 AM
4:30 PM (Onsite) Location: Riley Hospital About the Role: This position supports a high-volume call center environment. The ideal candidate is detail-oriented, communicates effectively, and thrives in a collaborative setting. You will work closely with nurses and other Customer Service Representatives to ensure smooth patient interactions. Key Responsibilities Handle inbound and outbound calls promptly and professionally. Respond to patient inquiries via phone and email, ensuring accurate and timely resolution. Coordinate issue resolution with internal departments as needed. Manage internal messaging and maintain organized records. Gather patient personal and billing information for database entry and scheduling. Required Skills & Qualifications High School Diploma or GED (no prior experience required). Ability to type at least 30 words per minute. Proficiency with computers and common office applications. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Preferred Qualifications Knowledge of medical terminology and coding. Experience in a healthcare or call center environment. Success Factors Demonstrates initiative and problem-solving ability. Works collaboratively with peers and clinical staff. Maintains professionalism under pressure in a fast-paced setting.