Account Manager - Personal Lines

Account Manager, Small Business Unit Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. The Account Manager, Small Business Unit manages the overall client relationship by providing strategic advice on coverage, risk management and business needs, ensuring that the client's insurance program aligns with long-term goals and growth plans. The Account Manager remains knowledgeable of advances in the insurance business as well as stays abreast of the types of insurance products available. A GLIMPSE INTO YOUR DAY Serves as the main point of contact for the clients, addressing inquiries, providing guidance on appropriate coverage changes and contractual requirements, and educating clients on policy exclusions and exposures Partners in the strategic development of insurance plans tailored to client needs Acts as field underwriter and authorized representative of the insurance carriers to assess and bind coverage as appropriate Strategically manages the remarketing of renewals to ensure high account retention rates Oversees the preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies Communicates various billing and invoicing options Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team Facilitates the prompt response from carriers and their staff in order to expedite claim settlements Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed Proactively communicates significant audit discrepancies to clients and determines further action Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company's financial integrity Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services Recommends process improvements as needed Quickly identifies and resolves complex client service issues Performs other projects, duties, and tasks, as assigned Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience WHAT SUCCESS LOOKS LIKE IN THIS ROLE A Property and Casualty License from state of domicile is required and must be maintained with preference given to individuals who have insurance designations (e.g. AINS, CIC, CPCU, ARM). High School Diploma or equivalent. Four-year degree preferred. Minimum 5 years account management experience in the insurance industry with a focus on personal lines of coverage is required. Bilingual (Spanish/English) is a plus or a must in some locations. Strong analytical and mathematical skills. Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions. In-depth understanding of advanced personal lines of coverage with the ability to advise clients concerning their complex insurance needs. Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others. Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications. Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures. Must have a valid driver's license, the ability to travel to client sites and a reliable source of transportation. WHY CHOOSE RELATION? Competitive pay. A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more. Career advancement and development opportunities. Relation Insurance Services is a North American insurance brokerage that offers business insurance, Employee Benefits, Personal Insurance, Retirement Services, and Risk-management through our family of brands across the United States. More importantly, we're a team of experienced professionals who genuinely care. Whether it's for you, your family, or your business/organization, we want to be the relationship you trust for answers to your questions, solutions for your insurance needs, and peace of mind for your future.