Complex Director of Sales - Hiltons of San Diego

Job Description - Complex Director of Sales - Hiltons of San Diego

A Complex Director of Sales is responsible for maximizing the value of the asset by driving above‑market topline revenues and creating a world‑class culture to attract and retain the very best talent across specific commercial functions.

Job Number:

HOT0CGQY

Responsibilities

• Lead the group, transient, and catering sales teams and deploy creative, dynamic business strategies that achieve the hotel’s annual budget and crossover targets.
• Oversee commercial strategies for the sales team, improving performance by linking strategy with business processes that impact revenue streams—including group rooms, banquet revenues, and ancillary spend.
• Set deployment plans, team composition, and provide a predictive‑prescriptive cadence of activities to drive performance.
• Contribute to the hotel’s Annual Multi‑Year Strategic Intentions and Commercial Strategy in partnership with the commercial leadership team and regional sales, revenue, and marketing support.
• Directly accountable for setting and delivering hotel sales targets, including Direct Selling Revenue Streams such as group rooms and banquets.
• Ensure Business Review Guidelines (current to +5 years) and Group Pricing & Rate Quotation Strategies maximize pricing components and achieve positive group market share.
• Align sales activities with the optimal mix, contribute to accurate revenue forecasts, and execute strategies for varying demand periods and retail/group pricing targets.
• Maximize profits in line with GOP and EBITDA targets.
• Operate within departmental expense budgets and forecasts.
• Contribute to market activity intelligence in collaboration with hotel commercial leaders.

Leadership

• Lead daily and weekly business review and sales strategy meetings.
• Manage and execute the monthly, quarterly, and annual APEX performance process with eligible sales team members.
• Collaborate with DOSM to contribute to the commercial strategy plan pertaining to sales, socializing and amending the plan consistently.
• Develop and oversee the hotel’s sales site‑visit strategies and approach.
• Conform to Hilton brand standards, corporate identity, and use all communication tools.
• Recruit and retain all sales roles.
• Lead, engage, and develop sales team members, including ongoing performance development and Career Development Plans.
• Conduct performance reviews for direct reports and provide feedback for dotted‑line reports, including:
  • Group Sales
  • Contract/PERM Sales
• Facilitate and lead a culture aligned with Hilton’s DEI and ESG enterprise goals.

Ownership, Customer, and Stakeholder Relations

• Contribute to performance and commercial activity reporting for hotels, including status communication and response plans.
• Liaise with Hilton Worldwide Sales for demand and conversion generation.
• Build strong relationships with CVB and third‑party travel partners.
• Maintain high‑level engagement with customers from all sales segments, supporting the team’s site visits, pre‑convention meetings, and sales managers’ travel into markets.

Benefits

• Go Hilton travel program: 100 nights of discounted travel.
• Access to pay when needed through DailyPay.
• Hilton Shares: Employee stock purchase program (ESPP) – purchase at a 15% discount.
• Maternity and parental leave, including 12 weeks paid leave for birthing parents and four weeks for eligible team members (including partners and adoptive parents).
• Debt‑Free Education: access to a range of educational credentials via Guild Education, including college degrees and professional certifications.
• Flexible shifts and days off.
• Comprehensive health insurance, including telemedicine and at‑home care via AmazonCare.
• Mental health resources, including free counseling through the Employee Assistance Program.
• 401(k) plan with company match.
• Availability of benefits may vary based on property‑specific terms and conditions.

The annual salary range for this role is $150,000 to $175,000, based on applicable experience and location.

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