Complex Director of Sales - Hiltons of San Diego

Join the Hilton San Diego Team as Complex Director of Sales ! This role would oversee the following properties: Hilton San Diego Bayfront, Hilton La Jolla Torrey Pines, and DoubleTree by Hilton Hotel San Diego – Mission Valley.

A Complex Director of Sales is responsible for maximizing the value of the asset by driving above‑market topline revenues and creating a world‑class culture, to attract and retain the very best talent across specific commercial functions. Hilton is seeking strategic leaders who understand how to bring people, process and performance together, to create a winning formula.

Hilton’s Commercial Services organization is comprised of team members driving our sales, revenue, marketing, and analytics functions. These functions are the core of Hilton’s “commercial engine” and are essential to Hilton’s ability to drive profitable growth.

What will I be doing?

The primary responsibilities of this position are to lead the group, transient, and catering (where applicable) sales team at your hotel/complex and deploy business strategies that are creative, dynamic and impactful toward achieving your hotel's annual budget and crossover targets.

As the Complex Director of Sales, you will be responsible for overseeing commercial strategies for your sales team. Your goal is to improve the performance of the sales team by connecting strategy and business processes. Business processes should be designed to impact revenue streams, including group rooms, banquet revenues as well as the ancillary spend that comes with this type of business. Key deliverables for this role are to set deployment, team composition, and provide a cadence of activities that are a "predictive and prescriptive" approach to drive performance.

In this role, you should possess strong leadership, communication, and networking skills. You will facilitate the delivery of the Americas Commercial Operating Model pertaining to rooms (and banquets) sales.

Strategy

• Contribute to the hotel’s Annual Multi‑Year Strategic Intentions and Commercial Strategy, in partnership with the hotel commercial leadership team and regional sales, revenue and marketing support.
• Directly accountable for setting the strategy and delivery of the hotel’s sales targets including Direct Selling Revenue Streams such as group rooms and banquets.
• Work with the hotel’s Commercial Leadership to ensure that Business Review Guidelines (current to +5 years) and Group Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales opportunities and achieve positive group market share.
• Strategically align sales activities and outcomes with established optimal mix, contribute to the accuracy of revenue forecasts, while executing strategies for different demand periods and the retail and group pricing targets established.
• Understand and contribute to the maximization of profits in line with GOP and EBITDA targets.
• Operate within departmental expense budget and forecasts.
• In collaboration with hotel’s commercial leaders, contribute to the development of knowledge of all competitor and market activity.

Leadership

• Lead daily and weekly business review and sales strategy meetings.
• Manage and execute monthly, quarterly, and annual APEX performance process with eligible sales team members.
• In collaboration with DOSM, contribute to the commercial strategy plan pertaining to sales, socialize and amend it on a consistent basis.
• Develop and oversee the hotel’s sales site‑visit strategies and approach.
• Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools.
• Recruit and retain all sales roles.
• Lead, engage, and develop sales team members, including ongoing performance development and career development plans.
• Conduct performance reviews for all direct reports and provide feedback for dotted line reports, including but not limited to:
  • Group Sales
  • Contract/PERM Sales
• Facilitate and lead a culture that is aligned with Hilton’s DEI and ESG enterprise goals.

Ownership, Customer, and Stakeholder Relations

• Contribute to performance and commercial activity reporting for hotels (i.e., performance status communication and response plans).
• Liaise with Hilton Worldwide Sales toward demand and conversion generation.
• Build strong relationships with CVB and 3rd‑party travel partners.
• High level of engagement with customers from all sales segments, including:
  • Support of team’s site visits and pre‑convention meetings.
  • Support of sales managers’ travel into market.

Benefits

• Go Hilton travel program: 100 nights of discounted travel.
• Access to your pay when you need it through DailyPay.
• Hilton Shares: Our employee stock purchase program (ESPP) – purchase Hilton shares at a 15 % discount.
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible team members, including partners and adoptive parents.
• Debt‑free education: access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
• Flexible shifts and days off.
• Comprehensive health‑insurance coverage for you and your family, including tele‑medicine and at‑home care via AmazonCare.
• Mental‑health resources including free counseling through our Employee Assistance Program.
• Best‑in‑class paid time off (PTO).
• 401 K plan and company match to help save for your retirement.
• Available benefits may vary depending upon property‑specific terms and conditions of employment.

Compensation

The annual salary range for this role is $150,000 to $175,000 based on applicable and specialized experience and location.

Work Location

Hilton San Diego Bayfront

Schedule

Full‑time

Brand

Hilton Hotels & Resorts

Job Type

Sales

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