A leading entertainment company is seeking a Customer Experience & Support Director to lead initiatives enhancing the overall customer experience. This role involves overseeing customer service operations, analyzing support performance via key metrics, and collaborating with various teams to refine customer interaction processes. The ideal candidate will have 10-15 years of experience and a proven ability to drive customer satisfaction in a leadership capacity. The position offers a hybrid work model with both telecommuting and in-office days.
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Director, Streaming CX & Support (Hybrid)
Page Mechanical Group, Inc. · Atlanta, GA, USA · Remote ·
- Job type:
- Full Time