Illumio is seeking a Director, Support Strategy & Operations based in San Jose, CA. This strategic role involves owning the end-to-end support operating model, focusing on efficiency through automation and AI. You will drive the transformation of the CX organization and report directly to the VP of Customer Experience.
The ideal candidate will have over 10 years of experience in customer support operations, including 5 in a leadership capacity, with a strong background in cybersecurity. Join us to shape the future of customer experience!
#J-18808-Ljbffr